clutch recall 2016 Ultra
#21
09-30-2016 | 02:18 AM
Stage II
Joined: Aug 2016
Posts: 2
Likes: 0
From: SoCal
I just purchased a new 2016 in late July. Love the bike. Took it in for the 1000 mile service and was told about the problem and the recall. Okay why was I not told before I purchased the bike as the recall was in effect????
Then they tell me no problem there is only an issue if the bike sits for a long period of time, like over the winter. Then they tell me to bring the bike back in and they will have to have it for two days to see if there is a problem!
I call BS. If there is a recall I want it fixed "Period". They tell me no problem they will put me on the list. I asked what list? Then they tell me they can only order a limited number and repair kits a week, like maybe three and they have 200 bikes to fix and the new bikes on the floor under the recall get fixed first. Again I called BS mine is a new bike. Well they tell me the rules changed after I took delivery of mine. Now four weeks later I have heard nothing. Was by the dealership and there are only about a hundred ahead of me.
Hurry up and wait! I am very aware of it however and I am always prepared to pull the front brake and hit the kill switch if is fails to disengage.
Then they tell me no problem there is only an issue if the bike sits for a long period of time, like over the winter. Then they tell me to bring the bike back in and they will have to have it for two days to see if there is a problem!
I call BS. If there is a recall I want it fixed "Period". They tell me no problem they will put me on the list. I asked what list? Then they tell me they can only order a limited number and repair kits a week, like maybe three and they have 200 bikes to fix and the new bikes on the floor under the recall get fixed first. Again I called BS mine is a new bike. Well they tell me the rules changed after I took delivery of mine. Now four weeks later I have heard nothing. Was by the dealership and there are only about a hundred ahead of me.
Hurry up and wait! I am very aware of it however and I am always prepared to pull the front brake and hit the kill switch if is fails to disengage.
#22
09-30-2016 | 02:27 PM
Seasoned HDF Member
Joined: Feb 2016
Posts: 6,262
Likes: 4,870
From: NC
It's simply amazing to me that people with doctorate and master degrees cannot read a manual and do something.
Last edited by Goose_NC; 09-30-2016 at 02:29 PM.
#23
09-30-2016 | 08:00 PM
Intermediate
Joined: Jul 2016
Posts: 42
Likes: 7
From: Columbus, Ohio
#25
10-01-2016 | 08:18 AM
Seasoned HDF Member
Joined: Feb 2008
Posts: 22,585
Likes: 10,439
They did my clutch last week it was no big deal no drama. I had put it off of awhile . The home toggle switch had spotted working so I dropped the bike off with no appointment and they took care of both under the warranty and recall. Bike was done the next day.
Never understood why some seem to have nothing but dram when it comes to getting anything done with their Harley.
Never understood why some seem to have nothing but dram when it comes to getting anything done with their Harley.
#26
10-04-2016 | 04:20 PM
Tourer
Joined: Jan 2008
Posts: 402
Likes: 30
From: Richland MI
#27
10-04-2016 | 11:19 PM
Road Master
Joined: Mar 2011
Posts: 809
Likes: 45
From: WA
#28
10-05-2016 | 12:58 PM
Tourer
Joined: Mar 2015
Posts: 469
Likes: 130
From: Portland, Oregon
Easy fix...
Some of you guys must have sucky service departments at your dealerships. During my 10K service, they noticed the finish on my clutch reservoir was peeling. When i brought the bike back to have that replaced, they knocked out the recall as well in about an hour and a half. And it's not that they cut corners. I've never found anything wrong after a service
Salem Harley in Salem Oregon.
Salem Harley in Salem Oregon.
