Another Clutch Recall 2016
#14
08-01-2016 | 11:52 PM
Outstanding HDF Member
Joined: Jan 2014
Posts: 2,573
Likes: 206
From: Montana
Got a call tonight from the sister store we bought the bike from asking if they could pick up the just purchased 16 slim s and take it to there store tomorrow morning, she said they had a truck coming down and had one empty spot in a 4 bike trailer if we wanted to let them pick it up they would fix it and trailer it back to us by early next week. We live in between the two dealerships 60 miles to the one we bought the bike from and about 92 miles from the one that is picking it up. Not sure what to make of this?
Most be a bigger problem then i thought, the only thing I can't understand is how is this still a problem? They fixed the issue on my 2015 two years ago right?
Most be a bigger problem then i thought, the only thing I can't understand is how is this still a problem? They fixed the issue on my 2015 two years ago right?
Last edited by 5150northrider; 08-02-2016 at 08:14 AM.
#15
08-06-2016 | 06:01 AM
Cruiser
Joined: Nov 2009
Posts: 212
Likes: 5
From: Left Coast FL
Took my 2016 RGS in for the 1k service and was told at check in that it had a recall to be taken care of. Service writer said the bike had to be left there for a few days to perform the recall. I asked what it was all about and he explained it was the clutch recall. Because I wasn't able to leave it at that time, I scheduled to drop it a few days later. In the mean time, I wanted to find out more about the recall.
I logged onto the HD website and entered my VIN... "NO" open recalls??? So I called HD customer support. Gave them the VIN and they said "NO" open recalls - WTF!?!? So I explained the dealer had just informed me of the open recall for the clutch. The HD rep stated she wanted to put me on hold and check further with someone else just to make sure. She came back on the line and said it did appear my VIN "WAS" going to be included in the recall.
Because of the nature of this recall, if you are unsure if your bike is or is not involved, EVEN IF the VIN check doesn't show it is, may be a good point to do a more thorough check.
I logged onto the HD website and entered my VIN... "NO" open recalls??? So I called HD customer support. Gave them the VIN and they said "NO" open recalls - WTF!?!? So I explained the dealer had just informed me of the open recall for the clutch. The HD rep stated she wanted to put me on hold and check further with someone else just to make sure. She came back on the line and said it did appear my VIN "WAS" going to be included in the recall.
Because of the nature of this recall, if you are unsure if your bike is or is not involved, EVEN IF the VIN check doesn't show it is, may be a good point to do a more thorough check.
#17
08-06-2016 | 11:09 AM
Grand HDF Member
Joined: May 2008
Posts: 4,454
Likes: 522
From: Rolla, Missouri
For every bike having isses, there are hundreds or thousands that are not.
You might want to do away with your electric starter too. LOL
#19
08-06-2016 | 12:13 PM
As per the recall,The Dealer has to keep the your bike for 24 hrs before they can check to see if there are any bubbles in clutch system when lever operated. Mine falls within the build date and I have received a recall letter.I decided to perform the inspection portion of the recall myself since my bike has not exhibited a clutch problem.If it passes this,I will hold off taking bike in until I need other work performed and then they can inspect and sign off its OK. If it has bubbles in clutch master cylinder,its off to the Dealer which I kind of dread.If my bike was assigned to a experienced technician,I wouldn't worry.But usually this inspection process gets handled by the guy just above the janitor in the service dept. because its more profitable and doesn't take a qualified techs. time away from other jobs.Of course, if bike doesn't pass inspection, a more skilled tech.will proceed with the rest of the recall.Just my thoughts and fears on Dealer service depts. and this particular recall.