Headedto theDealertomorrow to have the "product improvement service" performed on my Road King. No wait, I am headedto the Dealer tomorrowto have "an inspection performed" to confirm that I need the "product improvement service" performed andthen, if required, I can have the "product improvement performed".

Does MOCOemploy a person just to word these letters?

 

Which "improvement" are you getting?

 

Voltage regulator.

 

Haven't got a letter to me, maybe I would need an "improvement" (at least the wife thinksI do)

 

Yes, he's called a LAWYER, among other things.[:-]

 

The tech checked the numbers on my voltage regulator and "HE" determined that it had to be replaced. That sounds a little odd .

 

Who cares who determined you need a new regulator.

The important thing is YOU get a new regulator on their dime.

 

They need to check the first four numbers on the regulator to determine if they need to replace it. Mine was fine.

Glad Moco sent the letter out. I just thought it was a well written letter. I would have said something like "your bike may have a faulty regulator and we need to check it"

 

I am also glad they sent out the letter, just another example of standing behind your product and customers.

It is kinda cute how alot of people will bash the MoCo and the Dealer Network,when they are constantly trying to do right by thier customers.

So far with this 06 Ultra, I have had four of these type letters come to the house. And each tme it took the dealer less than an hour to rectify the problem.

Front brake rotors for squeel
Ignition fork lock pin
Injectors
Voltage regulator

All four items were not a safety issue, and the MoCo had no one, nor no Government Agency forcing them to bring the problems to light. But they chose to do so out of thier loyalty to us, the customer, to make it right.

With each item they could of just remained mute, and when the problem did occur, fix it under warrenty, or charge the customer if the warrenty had expired.

Granted they do some things wrong, but they also do some things right.

 

They neglected to send me any of those "friendly" letters. Had to hear it elsewhere.