When I get the know-it-all customers these days I let them believe themselves.It's not worth the argument or the time wasted. The call back after they realize their mistake is priceless.

 

Yep. I always used to enjoy the 'I make 80 grand a year' blowhard. No prob, Sir, I pay my GSM about 18 grand a month and my sales mgrs about 14.

 

For us it is people with Masters or PhD's that can't figure anything out on their own.

 

The 'Baters and the Pile it Higher and Deeper group, Marcus.

 

I hung up on our Data Architect (He has a Masters in Comp Sci) yesterday because he couldn't figure out a spreadsheet where 2 of the column headers were switched. All the info was there, it was just labeled wrong and he couldn't figure it out.

 

hahahha...and just prozactly who was at fault for that?

 

I was at fault but if he cannot read the column headers and the info below and figure it out, then he is hopeless. It wasn't missing info, just had the stuff in 2 columns swapped. the main part he needed to look at was correct..the questions in the question column...the ones with question marks..but he couldn't get passed the mixup.

 

Those types live in a world of minutiae, Marcus, whadda ya expect?

 

Ohhhhh MarkyDOS, so you're one of them there......."Swappers"......aye?

 

amazing! hope you wore pants