Unfortunately, the best I can do for these people is write this post for you all to read.

About 8 or 9 months ago I bought their complete air cleaner system for my Nightster. Worked great and no issues. About a week ago, I got done riding for the day and noticed my air cleaner was almost off and hanging by only 2 bolts. After further inspection, i see that one side of the bracket (where the breather bolts screw in) had broken completely. I figured since it broke it caused excess vibration, which almost vibrated my air filter off. Well, last Saturday I contacted them by email and sent pictures of the damaged bracket. I questioned if maybe the engine vibration could have broken the bracket and asked how I get another one.

By Sunday afternoon I had a reply stating a new bracket kit would be shipped out Monday because "obviously it was faulty" their words, not mine. Didnt ask for shipping costs or anything. After a few emails back and forth discussing different possible causes, I get the kit on Wednesday. I noticed there were washers in the kit I hadnt used the first time. And when I put the bracket on, there was a space between the bracket and the front cylinder head where it broke last time. I remember that space being there last time but just tightened the breather bolt to make up the space. This time I used the washers to take up the space. Then I got another email with the installation instructions, and it specifically says, DONT tighten the breather bolt, but use the washers to take up the space!! DUH!!

I feel like such an idiot now. The bracket broke not because of faulty metal but due to installation error on my part. I obviously did not read the directions correctly the first time.

As I said, i wish there was more I could do for my mistake, but bottom line to me is that this company stood behind their product and wanted to make it right with no questions asked. All on a Sunday too.

 

I was out to their shop last week and got a tour. I told Devin that I gladly pay a little extra for superior customer service.........and I often do. But, I said, with you guys I get superior customer service for LESS money!

 

Oh and not to worry.............they have a butt load of those AC kits

 

haha.. yea i see that. And I agree with the great customer service and really good prices. But, when the error was completely mine, I really feel bad getting something for free.

 

Great company and great products. Everything of theirs that I've put on my Nightster (pegs, coil relocation, air cleaner) has been top notch.

 

Yep. First class American company. I cant say enough good about them.

 

I agree completely DK has tremendous service,shipping time is unbelievable too!Parrish I seen your orange bike at the safety rodeo last week(very cool)By the way I work for ctl and I am a union brother!Maybe we can ride sometime!There is a few of us that ride at the Goodyear yard!

 

Top notch. I was sent the wrong XIED the other day and they rush shipped me a new one over the weekend. Couldn't say anything but good things about them. I will never hesitate to do business with them

 

Cable guy, small world isnt it? Yea that shovelhead is a fun one to ride, but its good for short slow rides. Does about 60mph max. Been working on it for almost a year now. Didnt run at all when I got it. I wouldnt mind riding some time, but to be honest it would have to be a day during the week most likely if we got the day off or in the evening. I have a group I ride with most saturdays already. You guys ever go to bike night at West Gate? I may be able to make a thursday night some time.

 

I ordered my first thing from them Wednesday, xeid's, and got them today. It was shipped within an hour of purchase, they've gained a new customer for as long as I own a Harley. The only ding I can think of is that the packaging could have been better. I'm know I'm splitting hairs, and the there was nothing that could have broken, but I'm a stickler for packaging. Other than that, as long as they offer products I want, they will be the company I buy them from.