Dealer at fault?
#1
07-11-2009, 10:56 PM
Dealer at fault?
So I ended up buying an Iron 883 and the dealer had his techs strap down my bike in an enclosed trailer I rented. So I drove about an hour south and opened the doors to find it on its side and damaged. I'm pretty shocked by this so should I confront the dealer about it. My mirror, throttle, peg, midcontrol brake, exhaust, and fenders are damaged. And to top it off the trailer has 2 holes through it.
#3
07-11-2009, 11:17 PM
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#4
07-11-2009, 11:21 PM
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So I ended up buying an Iron 883 and the dealer had his techs strap down my bike in an enclosed trailer I rented. So I drove about an hour south and opened the doors to find it on its side and damaged. I'm pretty shocked by this so should I confront the dealer about it. My mirror, throttle, peg, midcontrol brake, exhaust, and fenders are damaged. And to top it off the trailer has 2 holes through it.
Yes, I would say you need to confront them. Just remember the 'ol saying "you will catch more fly's with honey". But even still be ready for a negitive response and the 'ol "once it left our lot it was your responsibility" BS. Dont back down. They did the strapin', now they can do the fixin'!
#5
07-11-2009, 11:28 PM
#6
07-11-2009, 11:30 PM
#7
07-11-2009, 11:45 PM
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#9
07-12-2009, 05:30 AM
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You should have verified that it was tied down. There are two ways you can handle this.
1. Accept responsibility for not caring for your Harley.
2. Go back to the dealer and let them know it fell over in the trailer and let them know they strapped it down and need to fix it?
If you choose option #2 there are 2 things that will happen. One is they will fix it and apologize. Two they will be prepared to deny responsiblity because you could have gone over some BAD bumps/potholes and jarred the bike loose, and will be prepared to defend themselves with a high priced lawyer in court. There is also a 3rd thing that might happen. They might say they didn't strap it down...You did.
Legally....it IS your load and your responsibility.
1. Accept responsibility for not caring for your Harley.
2. Go back to the dealer and let them know it fell over in the trailer and let them know they strapped it down and need to fix it?
If you choose option #2 there are 2 things that will happen. One is they will fix it and apologize. Two they will be prepared to deny responsiblity because you could have gone over some BAD bumps/potholes and jarred the bike loose, and will be prepared to defend themselves with a high priced lawyer in court. There is also a 3rd thing that might happen. They might say they didn't strap it down...You did.
Legally....it IS your load and your responsibility.
#10
07-12-2009, 06:06 AM
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I think you should definitey go back to the dealer and let him know. Even if he doesn't pick-up the tab on it at least he'll know that his boys did a sucky job.
It may be technically correct that once loaded it's your responsibility. But dealers make their money off of service and future sales- there's a big difference between legalities and keeping a customer happy.
It may be technically correct that once loaded it's your responsibility. But dealers make their money off of service and future sales- there's a big difference between legalities and keeping a customer happy.