C'mon guys, work with me here!

Repeat after me: "Aaron is an *******. Call Dan instead."

No seriously, I won't get into the specifics on any particular situation in an online forum. That's a no-win. All I'll say is that I do my best to help everyone. My best isn't always enough, I'll readily admit that. And I also always try to do what's best for the business, too. Sometimes, in my judgment, passing on a sale is the best thing for the business, for various reasons. It's rare, but it happens. Dan is the same way. If we see red flags, we'll pass.

 

Aaron’s an *******, call Dan!

lol

 

1275 in da house!!!!!! 💪🏼💪🏼💪🏼🏁

 

Gloss black? Is this an option from hammer or u painted it urself?

Oh and one more thing "Aaron is a....

Naa can't do it.

 

I love my 1275cc kit from hammer my first experience ever drag racing at the strip was on my converted xl883l 1275 the best out of my 3 runs was 12.48 at 107 mph the next best run was 12.52 with a very slow launch I reused stock heads and cams and used the 1275 basic kit with I think 10.5 to 1 compression pistons I have short shots and it does do wheelies when full wrist is applied i have 30k on bike 10k of that is post 1275 conversion

 

top secret

 

That gloss black looks nice!

 

I'm sure that it was a justified decision. I don't know how old this person is but if he's fairly young I can understand their decision to not sell to him as a favor to him. I once had this 18 year old kid show up to look at and test ride a R1 that I was selling. When he showed up and I saw how young he was I wouldn't even consider selling the bike to him cause I couldn't live with the thought of him getting killed on a bike that I sold him.

 

Haha member hasn’t been on since this post in 2017. Id love to see his emails he sent to hammer lol 😂

 

I'll tell you what, when you do customer service, you deal with all kinds. Sometimes it takes more patience than I can muster.

One little example. One Saturday morning, I get an email from a customer. He can't get his bike started. It was an 04-06. Between Saturday morning and Sunday night, I wrote to him a total of 13 times. Each time making suggestions and asking questions (compression? spark? fuel? etc). Almost every question went unanswered, he was too sure it was the wrong path. I would suggest he try something and never get any feedback on it. Meanwhile he was going on a different path and giving me irrelevant information. So it was a pretty frustrating experience. Finally, Sunday night, I had run out of suggestions and run out of patience in trying to get answers. I told him I'm sorry, I don't know why your bike won't start, to which his response was that he suspected the kit was bad and he expected better customer service than I had provided.

So tell me, what other company would answer a guy 13 times, over the course of a weekend, trying to help him solve his problem? With basically zero cooperation from him?

Several days later we got an email from him asking something else, I can't even remember what, but it indicated he got his bike running. He never bothered to tell me what the issue was. Too embarrassed I'm sure.

That's probably the single most frustrating part of customer service: guys who expect you to just know what's wrong, from descriptions of symptoms explained over email. Troubleshooting by email is not a perfect process, and it also relies on the person on the other end actually listening to your suggestions and opening his mind to the possibility that what you're saying could be correct. Too often, people are too sure "that can't be it" and they discount what you have to say. And then when you run out of ideas and suggestions, they accuse you of providing poor customer service. I've about had enough of it, I'm ready to retire.