Originally Posted by Transporter

I have to say that I am more than pleased with the way Brian handle this situation, not only he replied to me in this forum and via private message, but he took the time to call me in my phone to apologize and to explain to me that the poor customer service I received when I called Samson the first time it was due in part by a lack of proper training of the single individual whom I talked too.

I very much appreciate his sincerity explaining the situation and I am looking forward to put my replacement exhaust tips back on my pipes.

Thank you Brian.

Originally Posted by 1goindiesel

Brian, I am one of the "silent satisfied" customers you have. I have always been a V&H guy but I tried the upswept black fishtails on my Bones. They look great, they sound great, and have given me zero issues and a lot of compliments on how they set my bike off perfectly.

I have seen a few threads lately about problems related to Sampson pipes but just wanted to voice the happy silent side of your customer base.

To the OP, really glad you got you issue resolved. This great forum provides all kinds of support and knowledge.

Originally Posted by Transporter

I took a trip to Phoenix a few weeks back and the tips still on and I am very happy with the pipes as a whole, awesome sound and a different look, just what I was looking for.

I will buy from Samson again, like I said before, I believe every manufacturer is going to make mistakes and have flaws in their production, it is how they fix those flaws that makes the difference, Samson took care of me as a customer and I appreciate it.

To 08Nighttrain:
I am probably 1 of 5 Raven's fans in a town of 100,00, haters are going to hate...