that story and that bike is the ****. outstanding score. and good on them for posting above this one. Now ya gotta get some good pictures of the wifey out riding it with a big smile on her face.

 

Great feel good story. Glad it worked out for you and the wife. These stories are fe and far between. Congrats!

 

WOW! I love stories like this when things work out. This are rare to come by but there are a few good HD dealership out there as I've had the pleasure of experiencing similar customer service at two of them.

 

Congrats but you should have not had to go through what you did in the first place. I would hold off judgement on that dealership until you deal with them some more.... which you probably will seeing how you bought from them.

 

great story, congrats on your new bike

 

We were out putting some miles on her this AM and getting the wife use to something heavier with way more power than her 650 had

As for the dealership I have no reservations about them whatsoever

One salesperson does not make a dealership and the TEAM handled the transaction with amazing professionalism once they realized the situation

They truly made us both customers for life and we really can't wait to see everyone again at one of their customer appreciation parties

In fact our friends were so amazed at how the dealership handled the situation they can't wait to meet the TEAM either

 

Wow! And the bike looks great.

 

Again congrats but I caution you. One salesperson does not make a dealership but you also said "He starts talking about replacing bolts, getting the bike detailed by a professional (yeah, they didn't even detail the bike after being in service for the lowering kit and oil change, so there was crap all over the engine)"

Sounds to me like it might be more than the saleswoman. Cudos to Brian for stepping up and making it right and I am pretty sure he is watching this thread.

For me, it takes consistent quality service to make me a "customer for life". I understand mistakes are made. Just saying slow down... see how the long run goes.

Ride safe

 

So nice!

 

Damn got to love a great score like that!