My dealership screwed me
#1
09-19-2009, 11:24 PM
My dealership screwed me
Anyone who saw my post in the new members area know that three weeks after I bought the NT, some idiot hit me in a hit and run. Nothing too bad, last Wednesday the insurance finally forked out the 3k to the dealership to fix it. Thursday I call the service lady to check and make sure the parts got ordered and everything is good, "I am with a customer let me call you right back". Nothing, so I stop by because it is on my way home and she tells me everything is good. Only that I will have to ride it with a dented/scratched tank for about 4 weeks until it comes on. No big deal, bike will be done next week they say (which would have been Thursday). Wednesday I call to make sure everything came in and there were no hold ups, "I am with a customer let me call you right back". Thursday, "I am with a customer let me call you right back". Nothing both times. Friday I talk to a different service guy because the usual is off. This guy actually takes the time to look into it and calls me back. "I don't know how to tell you this, but nothing has been ordered for your bike". My bike has been there since 29 Aug and the parts aren't even ordered.
Called the store manager and kind of went off. He said they would put a rush on all parts and gave me a RK as a free loaner. Somewhat better because at least I have wheels, but still crap. Just wanted to get that off my chest because I am still pretty pissed. I had plans to ride MY bike this weekend.
Called the store manager and kind of went off. He said they would put a rush on all parts and gave me a RK as a free loaner. Somewhat better because at least I have wheels, but still crap. Just wanted to get that off my chest because I am still pretty pissed. I had plans to ride MY bike this weekend.
#3
09-20-2009, 12:14 AM
Anyone who saw my post in the new members area know that three weeks after I bought the NT, some idiot hit me in a hit and run. Nothing too bad, last Wednesday the insurance finally forked out the 3k to the dealership to fix it. Thursday I call the service lady to check and make sure the parts got ordered and everything is good, "I am with a customer let me call you right back". Nothing, so I stop by because it is on my way home and she tells me everything is good. Only that I will have to ride it with a dented/scratched tank for about 4 weeks until it comes on. No big deal, bike will be done next week they say (which would have been Thursday). Wednesday I call to make sure everything came in and there were no hold ups, "I am with a customer let me call you right back". Thursday, "I am with a customer let me call you right back". Nothing both times. Friday I talk to a different service guy because the usual is off. This guy actually takes the time to look into it and calls me back. "I don't know how to tell you this, but nothing has been ordered for your bike". My bike has been there since 29 Aug and the parts aren't even ordered.
Called the store manager and kind of went off. He said they would put a rush on all parts and gave me a RK as a free loaner. Somewhat better because at least I have wheels, but still crap. Just wanted to get that off my chest because I am still pretty pissed. I had plans to ride MY bike this weekend.
Called the store manager and kind of went off. He said they would put a rush on all parts and gave me a RK as a free loaner. Somewhat better because at least I have wheels, but still crap. Just wanted to get that off my chest because I am still pretty pissed. I had plans to ride MY bike this weekend.
Dale
#5
09-20-2009, 07:23 AM
#6
09-20-2009, 07:58 AM
R.I.P. BROTHER
#7
09-20-2009, 10:10 AM
Intermediate
That sucks man. With the boom up here (opposite of the rest of the world) we are experiencing poor customer service everywhere. It's to the point that I have developed a 6th sense when I am getting screwed. Example: yesterday I picked up a trailer I was having decals put on and the decals are 30% smaller than requested and the color is off by 7 shades. Same crap as you, no returned calls etc. When I dropped it off I even said "So these are the right size? It's going to look like the pics, right? I knew it was going to happen weeks ago, but no matter how many times I expressed my concerns, I still got ****.
My advice for anyone is to document any conversations, calls, etc.
My advice for anyone is to document any conversations, calls, etc.
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#8
09-23-2009, 01:24 AM
if you are having issues with an employee like the service writer, and the problem is not handled, then you go over their head to the service mgr, and if that goes nowhere, you see the store manager, if no results, you talk with the owner of the dealership. you've followed the proper chain of command, and you will get results. i've been very lucky, never had a dealership that didn't appreciate my business, or my money. if they wouldn't work with me on anything, i'd be finding another dealer immediately. used to be back in the 80's and 90's customer service was poor throughout a great precentage of dealerships. they've wised up and realized that we're the ones buttering their bread.
#10
09-23-2009, 04:41 AM
That would Pi$$ bout anyone off. I'd rather be told the truth up front even if they messed up, than lied to.
Its nice to have a choice.. we have 3HD dealer within 45miles, and now 2 Indys in town and 1 10 miles away.. never had trouble with any of them. but haven't really needed much.
Just the ususal add-ons, reg/services and tires.
Its nice to have a choice.. we have 3HD dealer within 45miles, and now 2 Indys in town and 1 10 miles away.. never had trouble with any of them. but haven't really needed much.
Just the ususal add-ons, reg/services and tires.