LONG OVERDUE "ATTA BOY" for JD.
#1
LONG OVERDUE "ATTA BOY" for JD.
I thought I had a slight problem with my Shotgun shock so I emailed the man himself, JD, and he called me back within 10 minutes of my email and problem solved. I had a new, complete set up on my doorstep 2 days later, no questions asked, problem solved.
Now, let the haters: hate
And let the supporters do their thing.
BEST CUSTOMER SERVICE OF ANY COMPANY I HAVE EVER DEALT WITH IN THE MOTORCYCLE INDUSTRY in over 40 years of riding.
Now, let the haters: hate
And let the supporters do their thing.
BEST CUSTOMER SERVICE OF ANY COMPANY I HAVE EVER DEALT WITH IN THE MOTORCYCLE INDUSTRY in over 40 years of riding.
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slodsm (09-03-2016)
#3
Since you "opened the door"....
Now you know why they are so expensive. It costs a lot of $ to be constantly shipping replacement parts "no questions asked"
If I installed a $1200+ part & something went wrong, I would expect at least a couple of questions from the seller.
I'm sure he's probably a good guy with the best intentions, but it makes me wonder.
#4
Naturally you almost always hear from people who have had an issue with a product, but you have to take into account how many units have been sold without issues that you'll never hear about.
I'm taking a guess here but if you were to search this forum for every complaint from actual customers who had a legitimate problem, you wouldn't get out of double digits.
I wonder how that would compare to total number of units sold...?
Regardless, there's no doubt that their customer service is downright astonishing.
I'm taking a guess here but if you were to search this forum for every complaint from actual customers who had a legitimate problem, you wouldn't get out of double digits.
I wonder how that would compare to total number of units sold...?
Regardless, there's no doubt that their customer service is downright astonishing.
Last edited by jam436; 09-01-2016 at 05:38 PM.
#7
Just goes to show the sad state of this society.... Man make a GREAT product.... the quality of workmanship, fit & finish of the product is outstanding... supports the customer's install of said product beyond any other company I know of..... answers phone calls and email more promptly than any other company I've dealt with... stands behind said product with a LIFETIME warranty... responds within minutes when a problem does arise with a solution without question.....
and still people will get on this forum and run the company/product down... MOST THAT DO DON'T EVEN OWN THE DAMN THING!!! WTF is wrong with us???
and still people will get on this forum and run the company/product down... MOST THAT DO DON'T EVEN OWN THE DAMN THING!!! WTF is wrong with us???
Last edited by GinsengSullivan; 09-02-2016 at 11:34 PM.
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#10
same as a lifetime warranty on anything else: lifetime of the business. Hard to get warranty for a business that's non existent. Shotgun has been around for a while though and doesn't appear to be going away anytime soon