I've done a lot of business with Samson Exhaust in the past 8 years. Bought 5 Exhaust sets from these guys. Had a couple of quality issues in the past, but overall a pretty good experience.............. UNTIL THIS WEEK!!!!!!

Bought a set of 36's for my Deluxe that I'm building, got around to doing the install monday evening and noticed the right heat shield has a ding in the top. No big deal, I will just give Samson a call and get another one on the way.

Well......... NOT SO FAST MY FRIEND. Called Tuesday AM, talked with a fella that seemed like he was moving his cubicle or maybe out for a Jog?... take your pick. He had little interest in speaking to me. So I've called for the last 4 days, just trying to get a Tracking number and to pay for it to be over-nighted.

Here it is Friday and still no tracking info, or hell even an estimated date of arrival.

Don't wanna put them on blast for **** POOR customer service, but I think they've taken enough of my money to do a better job than that.

CMON SAMSON. Get with it.

 

Last year I tried to buy a system from them. They sent it to me but they packed it wrong and it came all scratched up ( black exhaust), After several weeks and countless lies about shipping it out asap I gave up. My credit card refunded my charge and I bought another brand. Samson was so messed up they said they would send me a RGA package and Fed Ex back out to pick it all up and they never fought the charge back. Well that piece of crap exhaust is still in my garage a year later.

 

It seems the ticket is to go through a reseller and not directly through Samson.

 

Samson is for sale the owner is getting out, there is a article in one of the biker mags on his getting out.

 

Doesn't matter to consumers like yourself and I, if they keep doing this to people, we will take our money elsewhere. Hopefully when I speak with whoever is in charge monday, we can get it worked out.

 

*UPDATE*

Well, so I have spoke to Samson everyday since last Tuesday. Been trying to get them to send me a replacement right heat shield. Cause mine came with a ding in it.


Guess they are finally going to send me out a replacement, after me calling them for a week and going back and forth with them. Won't ever do business with them fellas again. Wish that I had gone with Sharktails this time.

 

I just ordered the chrome muffler support brackets from Samson. I searched for vendors online but only found one seller with a right one only. I couldn't find a left one. My only option was direct from Samson.

Fortunately, there's no rush and if the sale goes south I can get my money back from the credit card company and send my powder coated ones to the chromer.

Time will tell.

 

I put Samson street sweepers on my Ride 15years ago , and there still on the Ride , I did have-um Welded a couple years ago.

 

Do t get me started on the bastages.

 

Well, I am in no position to complain or speak badly of Samson. My fishtails were put on back in 2012 before their move to Sturgis.

I ordered the Samson chrome muffler supports on 03 Apr 2016 and they were in my mailbox on 09 Apr 2016. Again, these were ordered directly from Samson.