Last Monday, July 1st I ordered Pro-Action shocks directly from their website. I received a reply stating:

"On Mon, Jul 1, 2024 at 2:51 PM Rider Support <info@pro-action.biz> wrote:

Got your order. I am waiting on a few parts. Should be here next week. Should ship by the end of next week.



Thank you!"

Since then I have not heard **** from them. I'm very disappointed and upset. I was going to order the Progressive 990 with Remote Reserve and would have had them already. I'm leaving on a 2000+ mile trip on July 22nd or 23rd. I really want time to install the shocks and be able to put on a few hundred miles to know if they were the shocks for me.

I sent them an email real early Friday morning and haven't heard anything. Going on to their website, I see that they are closed Fri, Sat & Sun. I'm beyond frustrated and going into the pissed off stage. I don't care how good everyone says that their shocks are. I'm the guy who doesn't put up with shitty customer service. A quick email or phone call does wonders in my book.

 

At the risk of appearing as Capt. Obvious…

The parts “SHOULD be here next week, and SHOULD ship by end of next week” was just yesterday.

I’ve ordered Ohlins before only to find out a week later the part # I ordered was on national backorder. Granted, that was a couple of years ago, but if I was on a tight timeline, I would have called first before ordering.

I ordered a Super Seer $475 half helmet a week ago and got an immediate order confirmation. Period. But their website says that’s all I’ll get, till they ship in about a week, then they’ll send tracking.

Unless I read my calendar wrong I’m not exactly tracking with your complaint.

I was a small businessman for many years before I retired. If I had read your posts about Bitubos, then this post, and then you placed an order with me, I’d honestly think about encouraging you to order from one of my competitors instead.

 

Like the above, I am a little confused. Response on July 1st said the parts should be here by next week - next week starts July 8th. It continues to say that it should ship by the end of next week - end of next week is July 12th.

July 12th was just yesterday. You said he was closed - perhaps he uses that day to ship product. Perhaps a call on Monday might give you a better answer.

One more suggestion - look for something positive. If not, when the shocks arrive, no matter how great they are, you will always be bothered by this.

 

Should’ve called, George and DJ always answer the call.

 

THIS!!!

 

What did they say when you called them?

 

Yes you are….”I'm the douche who doesn't put up with shitty customer service.”

Call them or STFU. What a Mitch, drama queer. Yea I said it, you attacked a great small company on a site full of supporters. Your own timeline shows you’re a douche. As one posted, please take your business elsewhere.

(I will get banned for defending right)

 

So you were not promised a specific date but yet here you are creating a disparaging thread and throwing a temper tantrum......seems about par for the course.

 

If I were the vendor and saw this thread, I would cancel the order, issue a refund to Glenn, and essentially fire him as a customer. No soup for him!

 

This isn’t Amazon. You’re getting custom tailored for you parts from a small shop.

Chill the hell out.