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BOOM!Box 6.5 gt HARDWARE reset - all info blank

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Old 04-12-2024 | 08:28 AM
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Default BOOM!Box 6.5 gt HARDWARE reset - all info blank

everything on the unit works but will not flash as all info listed on the hardware screen want blank. model, manuf part and serial numbers are all just dashes. this seems to have occurred when the battery died
I called the manufacturer who told me that info is downloaded my the vehicle manufacturer. how can this info be input?
 
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Old 04-12-2024 | 09:59 AM
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Originally Posted by JavaMon
everything on the unit works but will not flash as all info listed on the hardware screen want blank. model, manuf part and serial numbers are all just dashes. this seems to have occurred when the battery died
I called the manufacturer who told me that info is downloaded my the vehicle manufacturer. how can this info be input?
I don't clearly understand what you are saying. Are you saying everything properly functions. What are you trying to flash - if all is working.

Do you have the latest download for your bike's radio? You can find that on the Harley site. When my 6.5 sort of went blank - I resolved the matter by.... pull the main fuse and let it sit for a few minutes - this allows everything to completely reset.

Thanks, run the USB drive with the latest software. This will take some time - just let it run and everything came back on.

Good luck
 
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Old 04-12-2024 | 11:04 AM
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Originally Posted by cycle7447
I don't clearly understand what you are saying. Are you saying everything properly functions. What are you trying to flash - if all is working.

Do you have the latest download for your bike's radio? You can find that on the Harley site. When my 6.5 sort of went blank - I resolved the matter by.... pull the main fuse and let it sit for a few minutes - this allows everything to completely reset.

Thanks, run the USB drive with the latest software. This will take some time - just let it run and everything came back on.

Good luck

the radio and gps work. in the service mode you can see that it has the latest SOFTWARE update. when you look at the HARDWARE section all the information is blank. the dealership says that they cant flash it to the ECM which would stop the three repeating beeps. the Model #, Manufacturer part # and unit serial number are all blank. this is info that would need to be input into the device at some point in the manufacturing process. Harmon Kardon tells me H-D does it. H-D says to buy a new one (of course) this info does not change when an update is installed
 
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Old 04-12-2024 | 11:42 AM
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Did you install a used unit?
 
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Old 04-12-2024 | 01:32 PM
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no this is the original radio - it just suddenly lost it's identity.
 
  #6  
Old 04-12-2024 | 01:37 PM
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My gts unit was blinking between white and the radio screen.replaced the battery and cleaned all the fuses w scotchbrite and di electric grease.
fixed mine.
These units are very "voltage finicky"
 
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Old 04-12-2024 | 02:17 PM
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When you were in service mode, did you try “Reset”?
 
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Old 04-12-2024 | 05:12 PM
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yes the Hardware section Menu , Setup, System information is still blank
 
  #9  
Old 04-12-2024 | 06:24 PM
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I’ve read about the three beeps. Usually, they happen when a 6.5 GT is replaced by a GTS. I’ve never heard of this happening on an existing 6.5.

This is what the GTS installation instructions say about the three beeps:

  • Required before audio system OPERATION. System will beep every 3 seconds until configuration is completed.
  • Only available through authorized Harley-Davidson dealers.
Since the dealer is saying they can’t flash the model and serial numbers to the ECM and/or stop the beeping, I don’t know what else to suggest you do.

Did you install a new battery?
 
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  #10  
Old 09-12-2024 | 04:17 AM
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Originally Posted by cycle7447
I don't clearly understand what you are saying. Are you saying everything properly functions. What are you trying to flash - if all is working.

Do you have the latest download for your bike's radio? You can find that on the Harley site. When my 6.5 sort of went blank - I resolved the matter by.... pull the main fuse and let it sit for a few minutes - this allows everything to completely reset.

Thanks, run the USB drive with the latest software. This will take some time - just let it run and everything came back on.

Good luck
the OP is seeing this


although the radio 'functions' there is a 3 beep tone (not affected by the volume button) ....its enough to drive you insane

trying to solve this exact issue, also caused by a totally dead battery.

will try your pull main fuse and apply the latest update 1.22.0.3 as this unit is clearly out of date

unfortunately this is a BOOM II in a CVO, and the techno research clearly says DO NOT FLASH! (anyone know how to flash when its a CVO Boom II setup?)


 



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