That's interesting. Any idea how many preordered bikes they are backlogged? Was curious how many of these they are making in the first year

 

I heard from my dealer about 350-400 backlogged .. But they have been wrong on everything so far.

 

Yeah, I've complained a little on Facebook about the Nav issues. I called H-D Customer Care and logged a ticket with them and have mentioned it to my dealer for review when I take it into them for my 1k service in a couple of weeks.

The phone guy was encouraging in that he wanted extensive detail on the problem so that he could record it for the team that works on the infotainment system for the PA.

So, I'd also encourage everyone experiencing problems with the App+Infotainment system to log a ticket. I also work as a customer experience designer for a non-related industry. They can't fix anything that they don't know there's a problem with as dev testing only turns up so much. Real world problems / experience turns up the real issues.
From H-D:

 

Got the call today that my bike's in. I ordered a pile of accessories with it, and have a question for those who already have the bike.

I'm mechanically adept. I have tools and a motorcycle lift in my garage. Are there any accessories that I should have the dealer install, or is everything simple enough to do at home?

Thanks in advance.

 

 

I thought the rear rack was a pain. You have to take off all the rear plastic and drill some holes. Everything else a breeze. Congrats on the new bike, hope you enjoy it as much as I am.

 

No advanced warning? It just showed up? Glad it finally made it!

I got the call last week that my order was finally accepted by H-D. No scheduled build date, no delivery date, and no VIN. The manager estimated it would be 4 to 6 weeks out putting it at the end of June or the beginning of July for delivery.

 

Yep, no warning at all. Sounds like all the P&A stuff is there too. I'm going to try to swing by on the way home from work tonight to see it. I can't believe you still don't have yours.

Jed - I'd heard the top case rack was a PITA. We shall see.

 

Well for me it was, I didn't put it on until after I had my bag racks on, so it was a double pain having to take them off again. Took me about an hour to get the rack installed. I like doing things to the bike, the rack was just one of those things I'm glad it's done and don't have to mess with it again. Still waiting on the big rack I fabbed up that attaches to the topcase rack, to get back from the powdercoater.

 

Funny you should post this...

So all my stuff was on the bike when I bought it but it did have the 11" windshield. I changed that out last night and it had me baffled...

It's 4 screws so I thought how hard can that be? The instructions specifically say to use the new grommets on the pin (the piece that holds the frame to the mount, held in by an eclip). I'll be damned if I could get those grommets to fit. Hell it took everything to get them on the pin and no way they were fitting in the bracket once on the pin. I figure I'll go by the dealer after work and see what they say. The grommet in the kit was shorter and fatter than the one on the 11" shield.