Does anyone have any first had experience with these folks?
I purchased myself a pair of scalloped fishtails, to ship to me in TN. on May 10th. The tracking number I was provided shows that the package is 'ready to ship' as of today (Still. Tracking was sent on 5/17)
I contacted them over the phone last week & was told that the pipes had shipped from a warehouse in Oklahoma, via UPS & had been handed off to USPS & if I hadn't received them this week, to call back.

Well, I tried calling yesterday & left a voice mail. They emailed me this morning, telling me that they couldn't make an insurance claim until 6/12 & that I could also claim from my end.......
No updated tracking details, no apology, no offer to refund or re-send.

The company & site seems as legit as can be, but I'm beginning to think I've been bent over here.

 

used them, no issues other than slow shipping

 

They finally showed up yesterday. Apparently the dude in OK gave the UPS package to the post office on 5/12. The Post Office, luckily, handed it off to UPS on May 31st.