Originally Posted by MilesOfTexas

I am hoping someone has had this issue and managed to get it resolved.

I have a 2019 Limited and had been using carplay with no issues via my iPhone 6S. A couple of weeks ago I decided to 'upgrade' to the iPhone 11. Carplay connects and I can hear everything as before (waze, etc), except for call audio. Call audio does not reroute to the boom, and when I look on the phone it only offers phone or phone speaker, not the boom. If I disconnect the USB and just use bluetooth, then call audio works. I have performed resets on both the iPhone and the infotainment. I can still queue up siri and make requests. Again, everything that worked before still works, except calls.

I understand many don't want to take calls on their bikes. I get that. But I need it for work. It allows me to talk to someone and decide how quick I need to find a safe place to pull over so I can break out a laptop and fix what needs fixin. I can skip carplay for bluetooth, but I don't want to. Lots of nice features

My dealer says the mothership claims it to be an Apple issue. Also, if I plug my wife's iPhone6S in, call audio works. Both my 11 and her 6S are running ios 13.2.

Anyone been through this and found a fix?

Originally Posted by 1HD1AZ

I thought that I had replied to this but apparently not. You are not alone. I know of two others besides myself who are having this problem. Apple has been mad aware as well as Harley-Davidson. I suggest that if you haven't already done so, call H-D at 1-800-CLU-BHOG and let them know that you are having this problem. the more people who report this, the better. It would be good to contact Apple for the same reason.

Originally Posted by Smittyjf

I still cannot believe this is not fixed yet. I call HD every few weeks and complain just to bother them. I get nowhere though. I think the GTS hardware has issues with the iPhone 11 hardware and it will not get fixed. I also had a friend try it with the new iPhone SE (Newest cheap iPhone released in April) but it does not work with that either. I think its a hardware issue at this point.

Smitty

Originally Posted by harleydude-fla

The New Update: v 21.20.17.00 fixes the iPhone 11 issue with CarPlay and also works with Android based phones now.