Long story but the cliff notes version. Bike is back at dealer for sumping. This is a new dealer. Harley is asking about the crank sensor condition as it has something to do with how they proceed on repairs. Dealer is telling me they look to them to see how how the motor got. Well of of course mine was replaced at the last dealer due to it being trashed from the heat and left me on side of the road. So now the bike has a new sensor. I took it to a different dealer because first dealer only replaced oil pump and rocker assemblies. The said it was fixed but did not report the sumping to Harley. I called the first dealer today to try and get my sensor for the new dealer so they can argue with Harley to authorize a tear down. First dealer said they didnt tear it down because the are now being told if the bike sounds ok, performs ok etc... just to replace the pump and send it. First dealer said there was a revision to the TSB and it no longer requires an inspection of the piston, rings, cylinder or rod tightness if no other issues are noted. First dealer said they would install the updated cam plate if I brough it to them as it is the magic bullet.

So here I sit 40 days total without my bike and the dealers are saying it's Harley, Harley is saying its the dealers and the customer is left in the cold with a 37K POS I haven't seen more than a few days in months due to it being in the shop.

Is any of this sounding familiar or am I simply getting the shaft?

 

 

What sounds familiar about this to me is that your situation became more complicated when you went to the "new"dealer. Undoubtedly you had a good reason(s) to take your bike to another dealer, and I probably would do the same. But, in doing so, you greatly complicated your process, and lengthened the time it will take to resolve.

I wouldn't say you're getting the shaft. Dealer shops are probably doing the best they can with what they have to work with. But from your POV you've been without your bike for six weeks. That is unacceptable for people, like us, who basically live eat and breathe our bikes, and need them daily for mental health.

I reach critical mass very fast. I cannot imagine putting up with this for six weeks during riding season. I finance my bikes because I don't have piles of cash lying about. A bike sitting in the shop while I was making payments on it? I think I'd stop making payments, and let Harley figure it out.

 

AFAIK SB M1450 was last revised on 11/15/17. If dealer #1 is saying it's been revised since then, ask to see the revision.

When dealer #1 pulled the crank position sensor, how much oil came out? If more than 6 oz., then pistons, cylinders, rods, and crank should have been inspected for damage. If less than 6 oz., no inspection is warranted.

SB M1450 makes no mention of heat damage to the crank position sensor.

 

You and I both know the only thing that would change is your credit rating

 

Service bulletin M1450 was last updated on 21st August 2018.
The integrity checks for the engine are how ever still the same if there was more than 6 fl/oz in the sump during the initial check and other symptoms are showing. This should include motor disassembly to inspect cylinders, pistons, con-rod condition and other components such as breathers and piston jets.
The key to the dealer decision regards motor inspection is the higher or lower than 6 fl/oz.
If it is higher then disassembly is required to assess any damage.
If no other engine damage is observed due to sumping then a new pump and pump cover are still required.

So at this moment, if the bike is showing more than 6fl/oz at the newest dealer, then it needs to be inspected regardless of CKP condition and what was replaced in the first instance of sumping. At that point a decision can be made as to what requires replacement.

 

Link to the latest revision?

 

28 ounces came out at dealer 1 when the sensor was pulled. The test i did after that repair yeilded 10.5 oz. I videoed that.

 

28 ounces at first dealer. After they repaired which was new oil pump and rocker assembly (No tear down). I got it home and rode it 62 miles through the national forest in 90 degree temps and tested it. 10.5 oz came out during my test. I videoed the whole test.

 

Agreed and that is not an option. I'll get my attorney involved first.