REAL "warranty denied" instances
#111
12-09-2017, 12:13 PM
Tourer
I have personal knowledge of a bike at my dealership that was voided. Owner did a stage 3 with power vision and had sumping issues before the memo was released on a very early 17 SG. Dealer submitted to moco and power train warranty was voided instantly.
Owner was furious as dealer had told them the aftermarket tuner wouldn’t be a show stopper. Dealer rebuilt engine out of pocket. No cost to customer and no paperwork to moco after initial denial.
Owner was furious as dealer had told them the aftermarket tuner wouldn’t be a show stopper. Dealer rebuilt engine out of pocket. No cost to customer and no paperwork to moco after initial denial.
#112
12-09-2017, 12:37 PM
They refuse to give any straight answers about warranty coverage at all. They will do anything you want, including cat-free exhausts and any kind of aftermarket parts you want, and then tune it using a TTS or PV tuner, and all they'll say is: "Don't worry, we'll take care of you."
They don't want to lose the upgrade business.
#113
12-09-2017, 01:45 PM
Road Warrior
That's what ours will do.
They refuse to give any straight answers about warranty coverage at all. They will do anything you want, including cat-free exhausts and any kind of aftermarket parts you want, and then tune it using a TTS or PV tuner, and all they'll say is: "Don't worry, we'll take care of you."
They don't want to lose the upgrade business.
They refuse to give any straight answers about warranty coverage at all. They will do anything you want, including cat-free exhausts and any kind of aftermarket parts you want, and then tune it using a TTS or PV tuner, and all they'll say is: "Don't worry, we'll take care of you."
They don't want to lose the upgrade business.
#114
12-11-2017, 08:33 AM
I know of a few (as in more than a couple) HD dealers that have found out that many of the '17 and later bikes they sold have the powertrain warranty voided. Now mind you none of these bikes have ever come in for service or a failure of any kind! What was found out is that the MoCo is logging into the dealers records through the Talen system they use. If they find a non EPA approved part being sold to the owner of the bike the MoCo is flagging/voiding the powertrain warranty.
So if you think that the MoCo isn't serious about getting out of the warranty now, you are sadly mistaken!
So if you think that the MoCo isn't serious about getting out of the warranty now, you are sadly mistaken!
#115
12-11-2017, 08:41 AM
There is a guy down in Oklahoma somewhere who posts here under the road name of PSYCHODAD who claims his new Road King was flagged by the MOCO because of aftermarket parts such as a tuner. He says he started having issues after the dealer installed his brand-X speed parts. After his warranty was flagged the dealer ended up taking the hickey and rebuilding his engine on their dime.
#116
12-11-2017, 09:46 AM
Road Master
That's what ours will do.
They refuse to give any straight answers about warranty coverage at all. They will do anything you want, including cat-free exhausts and any kind of aftermarket parts you want, and then tune it using a TTS or PV tuner, and all they'll say is: "Don't worry, we'll take care of you."
They don't want to lose the upgrade business.
They refuse to give any straight answers about warranty coverage at all. They will do anything you want, including cat-free exhausts and any kind of aftermarket parts you want, and then tune it using a TTS or PV tuner, and all they'll say is: "Don't worry, we'll take care of you."
They don't want to lose the upgrade business.
#117
03-02-2018, 08:09 PM
Cruiser
So Harley Davidson is essentially saying that their power-trains are built weak and unreliable !!! ! ! ! !!! !!! ! ! ! !!! !!! ! ! ! !!! !!! ! ! ! !!!
#118
03-02-2018, 08:16 PM
Cruiser
I know of a few (as in more than a couple) HD dealers that have found out that many of the '17 and later bikes they sold have the powertrain warranty voided. Now mind you none of these bikes have ever come in for service or a failure of any kind! What was found out is that the MoCo is logging into the dealers records through the Talen system they use. If they find a non EPA approved part being sold to the owner of the bike the MoCo is flagging/voiding the powertrain warranty.
So if you think that the MoCo isn't serious about getting out of the warranty now, you are sadly mistaken!
So if you think that the MoCo isn't serious about getting out of the warranty now, you are sadly mistaken!
#119
03-02-2018, 08:22 PM
Cruiser
The consent decree that EPA, H-D and the judge signed for the 17 through 20 model years is precise in its requirement that H-D denies any power train warranty if there is non compliant parts on it. The decree also voids during its life the Magnuson-Moss provision that the part must be responsible for a failure.
If EPA sees one example where the decree was not followed there would be severe penalties placed on H-D.
It is not that H-D is gleeful to deny claims it is in no position to do anything. The dealer has some room if they want to eat the costs of repair themselves.
If EPA sees one example where the decree was not followed there would be severe penalties placed on H-D.
It is not that H-D is gleeful to deny claims it is in no position to do anything. The dealer has some room if they want to eat the costs of repair themselves.
The EPA can not write or pass law. The EPA and HD agreement would not hold any ground if a proper argument with evidence were presented.
#120
03-02-2018, 08:28 PM
Cruiser
I thought so to but it is indeed happening.
Denial of Warranty.
a. Defendants shall deny all warranty claims for functional defects of
powertrain components for any Harley-Davidson vehicle (Model Year
2017 or later) registered in the United States, if any Defendants have any
information to show that such vehicle was tuned using a Tuning Product
that was not covered by a California ARB Executive Order or otherwise
approved by EPA.
b. Defendants shall instruct Harley-Davidson dealers to deny such warranty
claims where any Defendant or any Harley-Davidson dealer has any such
information.
It doesn't say they have to prove it, it just states that they have any information, and that is just what they are doing by looking at the information they are getting off the dealers systems. While I would believe if someone wanted to spend the money to fight them in court you could/should win, who's going to do it?
The Talen system covers all sales at the HD dealerships who use it. There is a competing system and I know of dealerships who are now dumping the HD Talen system for this very reason!
Denial of Warranty.
a. Defendants shall deny all warranty claims for functional defects of
powertrain components for any Harley-Davidson vehicle (Model Year
2017 or later) registered in the United States, if any Defendants have any
information to show that such vehicle was tuned using a Tuning Product
that was not covered by a California ARB Executive Order or otherwise
approved by EPA.
b. Defendants shall instruct Harley-Davidson dealers to deny such warranty
claims where any Defendant or any Harley-Davidson dealer has any such
information.
It doesn't say they have to prove it, it just states that they have any information, and that is just what they are doing by looking at the information they are getting off the dealers systems. While I would believe if someone wanted to spend the money to fight them in court you could/should win, who's going to do it?
The Talen system covers all sales at the HD dealerships who use it. There is a competing system and I know of dealerships who are now dumping the HD Talen system for this very reason!