Trans, there is a fix !
#121
Jeez.
My point is it doesn't matter if it's universal. What matters is the factory's response, or lack thereof. Wether your bike has the problem, or wether you ride in a manner that your bike doesn't display the problem, the problem should still be a concern. Harley's lack of action should definitely be a concern.
My point is it doesn't matter if it's universal. What matters is the factory's response, or lack thereof. Wether your bike has the problem, or wether you ride in a manner that your bike doesn't display the problem, the problem should still be a concern. Harley's lack of action should definitely be a concern.
The following users liked this post:
FM500 (10-29-2017)
#122
#123
The following 2 users liked this post by big papa AZ:
GPHDXLC (10-29-2017),
Max Headflow (10-29-2017)
#124
Has your dealer seen a lot of these problems? When you reported the problem, did they say "this has been happening to a lot of our customer's bikes" or did they say it was rare? Love to hear from a user that reports the problem and has a supportive dealer.
The following users liked this post:
GPHDXLC (10-29-2017)
#125
Your interaction is with your dealer, as it should be. When they have reported the problem to Harley Davidson, what response have they gotten?
Has your dealer seen a lot of these problems? When you reported the problem, did they say "this has been happening to a lot of our customer's bikes" or did they say it was rare? Love to hear from a user that reports the problem and has a supportive dealer.
Has your dealer seen a lot of these problems? When you reported the problem, did they say "this has been happening to a lot of our customer's bikes" or did they say it was rare? Love to hear from a user that reports the problem and has a supportive dealer.
The following 5 users liked this post by harleytuner:
FM500 (10-29-2017),
GPHDXLC (10-29-2017),
hattitude (10-29-2017),
ocezam (11-01-2017),
Steve Helton (10-29-2017)
#126
The obvious answer to the lack of universality is that it is NOT happening with my bike. To add to the PROOF of non-universality is the fact that there are many others that have posted it is not happening with their bike's either. Universal means all in this context. If it's not happening to all, it's not a universal problem. It could be a widespread problem, but there is very little objective evidence to support that either. Why do so many otherwise trusted dealers say they haven't seen it much, if at all? Have they all been instructed to lie to their customers?
On another note, in a recent post you said that your bike went from full, to off the stick in 20 miles. My bike is about 4 oz from full to off the stick. If your's is the same, it would seem that you are way outside of the 5 oz in 5K miles specification. Why did they send you away with this being the case?
On another note, in a recent post you said that your bike went from full, to off the stick in 20 miles. My bike is about 4 oz from full to off the stick. If your's is the same, it would seem that you are way outside of the 5 oz in 5K miles specification. Why did they send you away with this being the case?
The fact that you may not ride it in a fashion that makes the problem appear, doesn't mean your bike will not do it, if you own a M8 touring model. Reports coming from all across the USA, Canada and overseas means it is clearly wide spread. Yes, I picked the bike up after the last round of "we have fixed it", with the factory Rep flying in parts for the bike. Rode it back from the dealership and parked it. Check the fluid the next day so it was cold not hot and nothing on the stick. Call the dealership and they said bring it back. The bike was returned for that very reason you mentioned, again. The dealership has been very supportive all the way but there hands are tied by HD. The dealer was instructed by HD to fill the transmission and return it to the customer. Does that sound like a fix or even an attempt to fix it to you? I have refused to have the bike returned to me at this point, and have taken the next steps in the process. I have given HD every chance in the world to take care of this in a proper fashion, they have chosen not to do so. They also have told the dealership to tell the customer it is NORMAL for fluid to transfer and that it will not hurt the transmission. I asked them for the normal amount and where it was in any service manual or owner’s manual. HD said they would be adding it.
I work in this field for a living and I have to say that seeing this happen turns my guts inside out. I have been around HD bikes most of my life and this is not how I hoped I would see the MoCo doing business. Is it a sign of the times, who knows but it sure isn't going to help there sales any and there customer loyalty treating people the way they are. HD's dropping sales maybe reflecting this now too.
#127
So what year and model bike do you have?
The fact that you may not ride it in a fashion that makes the problem appear, doesn't mean your bike will not do it, if you own a M8 touring model. Reports coming from all across the USA, Canada and overseas means it is clearly wide spread. Yes, I picked the bike up after the last round of "we have fixed it", with the factory Rep flying in parts for the bike. Rode it back from the dealership and parked it. Check the fluid the next day so it was cold not hot and nothing on the stick. Call the dealership and they said bring it back. The bike was returned for that very reason you mentioned, again. The dealership has been very supportive all the way but there hands are tied by HD. The dealer was instructed by HD to fill the transmission and return it to the customer. Does that sound like a fix or even an attempt to fix it to you? I have refused to have the bike returned to me at this point, and have taken the next steps in the process. I have given HD every chance in the world to take care of this in a proper fashion, they have chosen not to do so. They also have told the dealership to tell the customer it is NORMAL for fluid to transfer and that it will not hurt the transmission. I asked them for the normal amount and where it was in any service manual or owner’s manual. HD said they would be adding it.
I work in this field for a living and I have to say that seeing this happen turns my guts inside out. I have been around HD bikes most of my life and this is not how I hoped I would see the MoCo doing business. Is it a sign of the times, who knows but it sure isn't going to help there sales any and there customer loyalty treating people the way they are. HD's dropping sales maybe reflecting this now too.
The fact that you may not ride it in a fashion that makes the problem appear, doesn't mean your bike will not do it, if you own a M8 touring model. Reports coming from all across the USA, Canada and overseas means it is clearly wide spread. Yes, I picked the bike up after the last round of "we have fixed it", with the factory Rep flying in parts for the bike. Rode it back from the dealership and parked it. Check the fluid the next day so it was cold not hot and nothing on the stick. Call the dealership and they said bring it back. The bike was returned for that very reason you mentioned, again. The dealership has been very supportive all the way but there hands are tied by HD. The dealer was instructed by HD to fill the transmission and return it to the customer. Does that sound like a fix or even an attempt to fix it to you? I have refused to have the bike returned to me at this point, and have taken the next steps in the process. I have given HD every chance in the world to take care of this in a proper fashion, they have chosen not to do so. They also have told the dealership to tell the customer it is NORMAL for fluid to transfer and that it will not hurt the transmission. I asked them for the normal amount and where it was in any service manual or owner’s manual. HD said they would be adding it.
I work in this field for a living and I have to say that seeing this happen turns my guts inside out. I have been around HD bikes most of my life and this is not how I hoped I would see the MoCo doing business. Is it a sign of the times, who knows but it sure isn't going to help there sales any and there customer loyalty treating people the way they are. HD's dropping sales maybe reflecting this now too.
Last edited by GPHDXLC; 10-29-2017 at 03:06 PM.
#128
This isn't our fathers MOCO any longer. I've said it in other threads, the harley we knew is gone and will not return. All the actions, or lack thereof will be the ultimate demise of the moco. The executives will ruin what's left, get a golden parachute and then sell the brand to a competitor.
#129
This isn't our fathers MOCO any longer. I've said it in other threads, the harley we knew is gone and will not return. All the actions, or lack thereof will be the ultimate demise of the moco. The executives will ruin what's left, get a golden parachute and then sell the brand to a competitor.
#130
This is just sick the way the MoCo treated you. I feel bad for you and all the others that have this problem. I wonder if the M8 might start doing it after 30 or even 50,000 miles, that could haunt the MoCo for years to come. I still love my 14 Harley, but I don't have the confidants in the M8 to buy one right now. I hope things change for you, best of luck.
What's the story next week or next month. When the 2017 models come out of warranty and transmissions begin failing, are they going to be around and say "no problem, we will pay to replace them no charge"? How about we (HD)will pay to have the fluids filled and the primary drained for the next 100,000 miles. I'm fighting because this isn't right for me or anyone else who has spent our money buying these bikes. If HD can honestly say it's not a problem then they should be willing to give each and every owner a free extended warranty on the transmission and related components for 10 year or 100,000 miles. The reason I say 10 years or 100,000 miles is that is becoming the standard new car warranty these days.