Transmission fluid transfer service bulletin
#751
06-24-2019, 07:35 PM
I tend to get hostile when jackasses like you try to back me into a corner to make me look stupid. I never said it was the fault of the rider. I said I believed that it had a lot to do with how the bike is ridden. Ride in the friction zone a lot? You’re gonna get transfer. Ride at high rpm a lot? You’re gonna get transfer. Will others get it too? Probably some will, but based on what I’ve seen, and experienced, rider input matters. I’m not saying baby your bike, God knows I don’t, I’m saying that it is my belief that rider input matters. It’s not a conclusion, it’s a belief. The HD engineers are struggling with it so I seriously doubt that I’ll figure it out. You happy now smart ***?
#752
06-24-2019, 07:40 PM
Seasoned HDF Member
Jesus you’re annoying. Don’t you have a derby cover to mutilate?
#753
06-24-2019, 11:50 PM
Seasoned HDF Member
what about personal responsibility and checking your own oil before you go for a ride? especially, if you know that your bike is transferring oil?
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BrandonSmith (06-25-2019)
#754
06-24-2019, 11:57 PM
Seasoned HDF Member
Today I called Harley Customer Service directly and confirmed with them that you do not have to take it to an authorized Harley Dealer, however, it’s recommended. While on the phone I told them what the dealer said so she said please hold.......she called the dealer I was referring to and spoke with them. They refuse to work on my bike. They claim somewhere on the door/wall/service sign there is a disclaimer that you “have to do your 1k service through them” for them to do any warranty work.
Unbelievable customer service on the dealer
Unbelievable customer service on the dealer
Thanks, I just ordered from Surdyke. Not gonna play the back and forth game with the dealers. By the time you bring it in, check the levels, go back and check, make appointment, etc...I'll just put it on myself. Its a damn shame Harley is dragging their feet, and even bigger shame they have dealers who wont help their customers.
just got the vent installed on the wife's bike. hers was transferring. mine wasn't. i didn't have to do all the jumping through hoops. i checked the oil as instructed in the owner's manual, saw that the level was low, called them the next morning, told them it had been 700 miles since her service and her transmission was low, 'i suspect that she is having migration issues, can i bring it in?' said yep, bring it on over, and two hours later, done.
Last edited by skratch; 06-25-2019 at 12:01 AM.
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skid_pimp (06-25-2019)
#755
06-25-2019, 01:31 AM
LMAO....derby cover to mutilate....lol....oh man. Maybe if I put a Harley Davidson emblem on it and charged you $400 dollars to put it on you would be into it? Ahhh whatever, like I said in that post...”there aren’t too many people that are into the manly/industrial/functional look”, and you sir/ma’am (since you probably identify as a female) fall into this category. Now go clean your vag out with all your my little pony pals.
#756
06-25-2019, 07:38 AM
then you need to let everyone know the name of the dealer. i would also get with the ftc and let them know that this dealer is in flagrant violation of the mmwa. might not do anything, but then again, it might. unless the dealer is including the first service, free of charge, with every bike sold.
just got the vent installed on the wife's bike. hers was transferring. mine wasn't. i didn't have to do all the jumping through hoops. i checked the oil as instructed in the owner's manual, saw that the level was low, called them the next morning, told them it had been 700 miles since her service and her transmission was low, 'i suspect that she is having migration issues, can i bring it in?' said yep, bring it on over, and two hours later, done.
just got the vent installed on the wife's bike. hers was transferring. mine wasn't. i didn't have to do all the jumping through hoops. i checked the oil as instructed in the owner's manual, saw that the level was low, called them the next morning, told them it had been 700 miles since her service and her transmission was low, 'i suspect that she is having migration issues, can i bring it in?' said yep, bring it on over, and two hours later, done.
Spitzies in Albany NY is where I’m having issues. This is the 4th Harley I bought from this place, however, they were just recently bought and under new owners. This is the first bike I bought from the new owners.
The three previous bikes all came with the 1k included at whatever price you negotiated.
Fast forward to this bike bike and I asked if the first service was included and they said no. How much i inquired? $425-$475ish I cant remember exactly but that was with just regular oil not synthetic.
I called another dealer just to find out what they charge for the 1k and they said $180 for labor plus your oil/filter/o rings. So figure $100+/- for supplies?
They are inflating the 1K service big time.
Harley Customers Service rep said they are independent owners and are free to do this.....despite it being bad business practice.
#757
06-25-2019, 08:00 AM
Seasoned HDF Member
#758
06-25-2019, 09:29 AM
#759
06-25-2019, 09:33 AM
Tourer
Very different levels of customer service from the dealers out there!
Spitzies in Albany NY is where I’m having issues. This is the 4th Harley I bought from this place, however, they were just recently bought and under new owners. This is the first bike I bought from the new owners.
The three previous bikes all came with the 1k included at whatever price you negotiated.
Fast forward to this bike bike and I asked if the first service was included and they said no. How much i inquired? $425-$475ish I cant remember exactly but that was with just regular oil not synthetic.
I called another dealer just to find out what they charge for the 1k and they said $180 for labor plus your oil/filter/o rings. So figure $100+/- for supplies?
They are inflating the 1K service big time.
Harley Customers Service rep said they are independent owners and are free to do this.....despite it being bad business practice.
Spitzies in Albany NY is where I’m having issues. This is the 4th Harley I bought from this place, however, they were just recently bought and under new owners. This is the first bike I bought from the new owners.
The three previous bikes all came with the 1k included at whatever price you negotiated.
Fast forward to this bike bike and I asked if the first service was included and they said no. How much i inquired? $425-$475ish I cant remember exactly but that was with just regular oil not synthetic.
I called another dealer just to find out what they charge for the 1k and they said $180 for labor plus your oil/filter/o rings. So figure $100+/- for supplies?
They are inflating the 1K service big time.
Harley Customers Service rep said they are independent owners and are free to do this.....despite it being bad business practice.
#760
06-25-2019, 10:06 AM
Free interval service!?!? That's unheard of around these parts. BTW Spitzies was bough by Sheldon's of Auburn, Ma who just inked a buy out of TSI Harley Davidson of Ellington, CT about a mile from me. They're now called Old School Harley Davidson. I got my 2016 street bob from them last year. I picked up my 2017 RG M8 from Southampton Harley the end of January, A month later the GM, Service Manager, and parts manager left the ship. The new GM there is a little frosty. I won't take my bike back there. The service center in Ellington, CT has my confidence. Bill the service adviser is great.