Another MCC satisfied customer
#1
02-18-2011, 07:40 PM
Another MCC satisfied customer
I took the plunge, shipped my Limited's seat to MCC and received it back within one week, having installed double memory foam front and back, dual heaters and switches and lowered the front seating position by one inch. Unfortunately when the seat arrived, the rear heater switch was in contact by the optional grab handles my wife had to have. Allen was very apologetic and assured me that he'd correct the mistake by relocating the switch and replace the vinyl. Since the seat was going to be re-sewn, I inquired about having the leather upgrade, but the price was way outside my budget, especially since I'd already invested nearly $450. When the seat was shipped back to me a week later, I was greeted by a very nice email stating that for my trouble, the leather upgrade was installed at no charge!! Talk about going above and beyond to please the customer! I can't praise Allen and his team enough. The quality of their workmanship is flawless and there focus on customer satisfaction is unbeatable. BTW, it was 70 degrees here in Philly today and I took a 5 hour ride in Amish country, the seat was so comfortable I could have ridden all day. Thank you Allen!
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