Originally Posted by cHarley

Deluxe HD has a TOLL FREE Phone Number

Deluxe H-D Casper (307)265-3211 Toll Free 800-328- HAWG (4294)
Deluxe H-D of Gillette (307)687-2001 Toll Free 888-339-HAWG
Deluxe H-D of Sundance (307)283-2001 Toll Free 855-607-HAWG

In lieu of having FB comments repeatedly deleted;

It seems to me that it might be appropriate for all "concerned" forum members to call their toll free number, ask for the Service Dept, and inquire about their tire replacement policy.

Originally Posted by garand

This **** has a twitter account!!! It doesn't appear to be used, but it will be now!

He has 550 followers that will see everything we post!

https://twitter.com/deluxeharley

Originally Posted by Stubby3492

I have a similar story but different. It is about the service at Sound Harley Davidson in Marysville, WA. I can't say enough good things about them. They are awesome.
I'm from Vancouver Island, BC Canada, and on my last trip through the US, I was heading north on the I5 north of Seattle, when my bike started sputtering, and I happened to be going by a rest area so I turned in and my bike died so I coasted to a parking spot.
I checked it out, and my battery had only 3 volts, and was super hot, so obviously it shorted out inside.
I checked the app on my cellphone, and Sound Harley was the closest one, so I gave them a call. I talked to the Service Manager, I think his name was Matt. I told him my problem and he said he would send a driver with a trailer out to pick me up. This was at about 5:30pm. I told him I didn't think I needed a trailer, just a battery. So he said ok, I'll send a driver out with a battery for you and he'll wait while you install it to make sure that fixes your problem, and if not, he'll come back and get the trailer.
About half an hour later, a Harley truck pulls into the rest area with a brand new glass mat battery for me. I do carry tools, but he even brought tools for me to use in case I didn't have any. I installed it in a couple minutes and everything was ok. I paid with my credit card the battery was only $120, which is cheaper than I could get one at home. I asked him, aren't you going to charge me a delivery fee?, and he said no, if anyone is stranded on a Harley we'll do whatever we can to help them out.

I even still made the last ferry to Vancouver Island, and made it home that night.
Next day I sent them an email thanking them for such great service, and I received two emails back from them thanking me for appreciating their service. Matt's email told me to stop in for a coffee next time I'm in the area, and the second email was from the general manager, I think her name is Karen. She told me she had tears in her eyes when she read my email, because she really appreciated someone acknowledging the service they give.
I have never been to their shop, and I don't know anyone who works there, so I have no vested interest in bragging about them, other than I think they went above and beyond what many Harley Dealers would do, and didn't charge me for anything other than the battery. I'm definately going to stop in and see them next time I'm down that way.

With the stories we read about how some HD Dealers will screw someone who is at their mercy, I just thought I would also comment on a good one as well. Sound Harley Davidson in Marysville,WA are one of the good guys in my book.

Originally Posted by TheGrandPoohBah

Word is going around that they changed the dealership name.
It is now "Ben Dover Harley Davidson".

Originally Posted by madchemist24

Evil .. Pure Evil. I like it.