Don't break down in Gillette, Wy
#1081
10-21-2013, 04:03 PM
Ultimate HDF Member
it was probably foolish to think the moco would have done anything on this complaint. there was no money in it for them...and that is their only concern. chuck ruiz is harley davidson in wyoming--he can do no wrong.
it was very poor corporate policy and i would imagine that a good deal of thought was put into anne's reply by her supervisors...before you were told to go "deluxe" your self. they are not going to get involved in some petty dispute over a tire or a dealer's policy on replacing them. in my mind, the moco could have written the OP a check for the tire he did not need and created a lot of good will for the company. would have made us all proud to be harley owners--now we all have a bad taste in our mouths about the moco's "deluxe you" policy.
it was very poor corporate policy and i would imagine that a good deal of thought was put into anne's reply by her supervisors...before you were told to go "deluxe" your self. they are not going to get involved in some petty dispute over a tire or a dealer's policy on replacing them. in my mind, the moco could have written the OP a check for the tire he did not need and created a lot of good will for the company. would have made us all proud to be harley owners--now we all have a bad taste in our mouths about the moco's "deluxe you" policy.
#1082
10-21-2013, 05:50 PM
Road Captain
I did send another email to Anne last week, trying to get some info on complaint. Just received this:
Harley-Davidson authorized dealerships are independently
owned and operated and may sell parts and accessories that
are not manufactured or approved by Harley-Davidson for use
on your motorcycle. Therefore, you should understand that
Harley-Davidson is not and cannot be responsible for the
quality, suitability, or safety of any non-Harley-Davidson part,
accessory or design modification, including labor, which may
be sold and/or installed by authorized Harley-Davidson dealerships.
Your complaint has been filed. I have no further action to take.
{SrvReqNo:[2112163]}
Guess they just washed their hands of it ! Response made no sense, didn't address chuck's raping of out of state riders at all.
Thanks HD, you were there when I needed you ?
Harley-Davidson authorized dealerships are independently
owned and operated and may sell parts and accessories that
are not manufactured or approved by Harley-Davidson for use
on your motorcycle. Therefore, you should understand that
Harley-Davidson is not and cannot be responsible for the
quality, suitability, or safety of any non-Harley-Davidson part,
accessory or design modification, including labor, which may
be sold and/or installed by authorized Harley-Davidson dealerships.
Your complaint has been filed. I have no further action to take.
{SrvReqNo:[2112163]}
Guess they just washed their hands of it ! Response made no sense, didn't address chuck's raping of out of state riders at all.
Thanks HD, you were there when I needed you ?
Actually, I'm not. Loyalty? Not from HD. We're on our own folks, just another customer number in the HD database.
#1083
10-21-2013, 07:52 PM
Join Date: Dec 2007
Location: Montana
Posts: 214
Likes: 0
Received 0 Likes
on
0 Posts
#1085
10-21-2013, 09:28 PM
Road Warrior
I did send another email to Anne last week, trying to get some info on complaint. Just received this:
Harley-Davidson authorized dealerships are independently
owned and operated and may sell parts and accessories that
are not manufactured or approved by Harley-Davidson for use
on your motorcycle. Therefore, you should understand that
Harley-Davidson is not and cannot be responsible for the
quality, suitability, or safety of any non-Harley-Davidson part,
accessory or design modification, including labor, which may
be sold and/or installed by authorized Harley-Davidson dealerships.
Your complaint has been filed. I have no further action to take.
{SrvReqNo:[2112163]}
Guess they just washed their hands of it ! Response made no sense, didn't address chuck's raping of out of state riders at all.
Thanks HD, you were there when I needed you ?
Harley-Davidson authorized dealerships are independently
owned and operated and may sell parts and accessories that
are not manufactured or approved by Harley-Davidson for use
on your motorcycle. Therefore, you should understand that
Harley-Davidson is not and cannot be responsible for the
quality, suitability, or safety of any non-Harley-Davidson part,
accessory or design modification, including labor, which may
be sold and/or installed by authorized Harley-Davidson dealerships.
Your complaint has been filed. I have no further action to take.
{SrvReqNo:[2112163]}
Guess they just washed their hands of it ! Response made no sense, didn't address chuck's raping of out of state riders at all.
Thanks HD, you were there when I needed you ?
#1086
10-21-2013, 09:33 PM
Moderator
#1087
10-22-2013, 03:46 AM
I did send another email to Anne last week, trying to get some info on complaint. Just received this:
Harley-Davidson authorized dealerships are independently
owned and operated and may sell parts and accessories that
are not manufactured or approved by Harley-Davidson for use
on your motorcycle. Therefore, you should understand that
Harley-Davidson is not and cannot be responsible for the
quality, suitability, or safety of any non-Harley-Davidson part,
accessory or design modification, including labor, which may
be sold and/or installed by authorized Harley-Davidson dealerships.
Your complaint has been filed. I have no further action to take.
{SrvReqNo:[2112163]}
Guess they just washed their hands of it ! Response made no sense, didn't address chuck's raping of out of state riders at all.
Thanks HD, you were there when I needed you ?
Harley-Davidson authorized dealerships are independently
owned and operated and may sell parts and accessories that
are not manufactured or approved by Harley-Davidson for use
on your motorcycle. Therefore, you should understand that
Harley-Davidson is not and cannot be responsible for the
quality, suitability, or safety of any non-Harley-Davidson part,
accessory or design modification, including labor, which may
be sold and/or installed by authorized Harley-Davidson dealerships.
Your complaint has been filed. I have no further action to take.
{SrvReqNo:[2112163]}
Guess they just washed their hands of it ! Response made no sense, didn't address chuck's raping of out of state riders at all.
Thanks HD, you were there when I needed you ?
#1089
10-22-2013, 08:43 AM
I guess that I'm very lucky when I broke down in WY that it was a Holiday weekend and everything was closed! Dave and Larry (sorry I didn't get last names LOL) stopped in the pouring rain and helped me jerry rig the bike enough to get it to Dave's place in Gillette, where they had the correct parts and tools. Where I was told to "make myself at home" shown where the washer/dryer and SHOWER was, they wouldn't let me give them money so I treated them to dinner at Gaiters (AWESOME) I really wish I had gotten contact info, because they saved me!
#1090
10-22-2013, 08:58 AM
Join Date: Dec 2007
Location: Montana
Posts: 214
Likes: 0
Received 0 Likes
on
0 Posts