Fox Creek Leather Customer Service is a Joke!
#21
11-24-2012, 08:29 AM
Seasoned HDF Member
Join Date: Oct 2007
Location: Western South Dakota
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#22
11-24-2012, 08:41 AM
Tourer
#23
11-24-2012, 09:32 AM
Seasoned HDF Member
hope you get everything worked out to your satisfaction.
#24
11-24-2012, 10:01 AM
I know that other members have had good experiences dealing with these guys but everything that I have experienced with them so far has been awful.
My first order a month or so ago didn't go smoothly. I'm not going to get into it as it's a long story but I need to exchange a jacket for a different size. When sending the new one out I was told that I would be emailed a tracking number. 5 days later it never came so I called them to request this and again was told that they would email it. Nothing again. So I emailed them my request and never even received a reply. When I finally got my jacket the A-holes put the entire value of the jacket again forcing me to pay $60 in duty and taxes (I'm in Canada).
Bad service experience but after reading positive reviews I decided to give them another opportunity. My wife called them the other day to order a couple of items for me as an Xmas present. Well, a couple of days later she received a call from Customs explaining that the package is being held up while they assess taxes, etc. because Fox Creek declared the value of the goods as $3,800 (actual value is around $250)! Because of that it raised flags with customs. Long story short, after calling Fox Creek they want my wife to fax some forms to customs and the shipping company. This was THEIR error yet they want my wife to do all the running around. She spent the next couple of hours making phone calls between Fox Creek, customs and the shipping company. At this point I told her to call Fox Creek and let them deal with all of this mess since it's their fault. If they don't want to take accountability then we'll cancel the order and go elsewhere as they're not the only game in to
Just needed to vent!
My first order a month or so ago didn't go smoothly. I'm not going to get into it as it's a long story but I need to exchange a jacket for a different size. When sending the new one out I was told that I would be emailed a tracking number. 5 days later it never came so I called them to request this and again was told that they would email it. Nothing again. So I emailed them my request and never even received a reply. When I finally got my jacket the A-holes put the entire value of the jacket again forcing me to pay $60 in duty and taxes (I'm in Canada).
Bad service experience but after reading positive reviews I decided to give them another opportunity. My wife called them the other day to order a couple of items for me as an Xmas present. Well, a couple of days later she received a call from Customs explaining that the package is being held up while they assess taxes, etc. because Fox Creek declared the value of the goods as $3,800 (actual value is around $250)! Because of that it raised flags with customs. Long story short, after calling Fox Creek they want my wife to fax some forms to customs and the shipping company. This was THEIR error yet they want my wife to do all the running around. She spent the next couple of hours making phone calls between Fox Creek, customs and the shipping company. At this point I told her to call Fox Creek and let them deal with all of this mess since it's their fault. If they don't want to take accountability then we'll cancel the order and go elsewhere as they're not the only game in to
Just needed to vent!
#25
11-24-2012, 02:52 PM
#26
11-24-2012, 05:50 PM
Cruiser
I bought some leather chaps for my wife from FC. My wife is kinda short so she had to have some custom made. The FC folks were extremely helpful. And the quality of the chaps was tops. I understand the OP had a bad experience. Perhaps this had something to do with the complexity of dealing across an international border. But I have nothing but good things to say about FC and I would definitely do business with them again.
#28
11-25-2012, 05:26 PM
This has nothing to do with customs, it's how FC handled the error that they made. Rather than dealing with customs themselves to get this sorted out and keep the customer happy they had my wife make calls and fax paperwork to get THEIR error corrected.
I'm always buying stuff from the US. You guys often have better prices and better variety. In this case I wanted a quality American made jacket that's why I went to FC. I'm happy with the actual product but dis-satisfied with the service. After this order is received I'm unlikely to buy from them again.
I'm always buying stuff from the US. You guys often have better prices and better variety. In this case I wanted a quality American made jacket that's why I went to FC. I'm happy with the actual product but dis-satisfied with the service. After this order is received I'm unlikely to buy from them again.
#29
11-26-2012, 10:58 AM
#30
11-26-2012, 12:05 PM
Your story is opposite of mine. About a month ago, I ordered a jacket. I was given a tracking on this original shipment. When I got the jacket, it was too small. I called FC and they told me that they are sending out a larger size on the honor role system. They sent out the second jacket and I also received a tracking number for this shipment as well. They did not insist I send them the original jacket back first.... they have been pretty darn good.
As far as you not receiving a tracking number, perhaps some of your email is being sent to your spam box,
As far as you not receiving a tracking number, perhaps some of your email is being sent to your spam box,
Best