Here is their response to negative feedback, they lied like i thought they would. Kind of shows what kind of people you are dealing with. The customer is always wrong when they file a negative report.

ALL OF THIS BELOW IS A COMPLETE LIE.

Seller Response: We are very sorry to hear about the inconvenience. However, this feedback is very misleading as the customer blatantly admitted to ordered the incorrect item. A full refund was arranged for the customer's satisfaction but the merchandise was returned without the manufacturer's packaging and not in the original condition.Date: November 3, 2012

 

I've ordered through them a few times and no problems, could be just misunderstandings.

 

I had issues with Amazon. A bad seller. Amazon made it good but they shouldnt have let this guy represent them. I still use Amazon but I make sure that everything ships from Amazon. Makes it tough for bike parts I am sure.

 

No misunderstanding there. They sent the wrong part poorly packaged in an incorrectly labeled box and would not admit otherwise. I explained just exactly how the part was wrong but it made no difference. I knew it was the wrong part when i took it out of the box. It was never "packaged" just loose in a box that they probably never opened and would not have known what it was anyway. Customer Service is probably a guy in India named "Bob". I have previously got a primary bearing upgrade kit and a Baker anti overshift ratchet pawl. No problems but never again. I'll stick to ordering books and DVD's on Amazon but not MC parts.

 

I have bought dozens of items from Amazon without any problems at all. If the seller isn't Amazon, it's as risky as eBay in my opinion. Amazon has a stellar reputation for customer service.

 

Powersport Superstore has the worst customer service I have ever encountered. Go through Amazon with your complaint. After 2 weeks of screwing around with Powersport for their mistake and no resolution in sight, Amazon gave me a full refund within 24 hours and I kept the wrong part. If enough people complain, hopefully the will lose status as an Amazon seller.

 

Just to clear things up a bit, this was not bought from Amazon but from Powersport Superstore through Amazon.com. Therein lies the difference. Amazon is more or less the middleman. Anyway, i have done what i set out to do and i feel i have gotten my $11 worth of vengeance. From now on if someone does a search for Powersport Superstore this thread will come up.

 

You went through Amazon they have a feedback & comments section for sellers too , don't limit yourself to bitching in here post up on Amazon where more buyers will read the feedback .

I've had nothing but good with Amazon dealings even when something was wrong , wish the rest of the world worked as well .

 

Even Apples sometimes have worms in them...

 

I gave up on amazon after my personal info was hacked. They blamed it on my computer several weeks after I had used them for a purchase. Also I found that some of the shipping info here was very ms-leading. Just frustrating, so I avoid them at all costs.