Gerbings glove owner, please read in
#41
On second thought I'm not sure that isn't a warranty issue - they were designed to run on the y harness as is at full power, how is leaving them sit there any different than wearing them on an all day ride? Suppose that happened while you were wearing them........then what?
"Gerbing's heated clothing MUST be used with a Gerbing's on/off switch or temp-controller. Failure to do so may cause burns, which could result in serious injuries."
So no warranty issue, just operator error.
Last edited by JaronB; 04-26-2012 at 11:54 PM.
#42
BEWARE! Gerbing'e refuses to handle G3 Gloves that only heat on one side.
I called them (Linda) today. I was told that even though the design is known to be defective; Gerbing's will not warranty the Gloves because they were manufactured defective. WTF?
By this pretzel logic; a Toaster that only heats one side of the bread is not defective . . . . if it was made that way. Huh?
Gerbing's current G3 Gloves ARE manufactured so that they heat both sides of the hand. In my opinion, just my 0.02 you understand, this is pretty much an in-your-face acknowledgement that they had/have a problem.
I requested that Gerbing's either replace the gloves that I bought last December (receipt in hand), with the current G3 Glove or refund my money . . . their choice. They refuse to do either.
For a company that has had such a stellar reputation (in the past) . . . in the age of the internet . . . this sort of nonsense seems extremely short sighted.
So with respect to Gerbing's, all I can say is: "Buyer Beware." Based on my experience today; they are definitely not all that they seem to have been. I will never buy another product from them, and I am now an active, highly motivated and very dissatisfied customer.
I called them (Linda) today. I was told that even though the design is known to be defective; Gerbing's will not warranty the Gloves because they were manufactured defective. WTF?
By this pretzel logic; a Toaster that only heats one side of the bread is not defective . . . . if it was made that way. Huh?
Gerbing's current G3 Gloves ARE manufactured so that they heat both sides of the hand. In my opinion, just my 0.02 you understand, this is pretty much an in-your-face acknowledgement that they had/have a problem.
I requested that Gerbing's either replace the gloves that I bought last December (receipt in hand), with the current G3 Glove or refund my money . . . their choice. They refuse to do either.
For a company that has had such a stellar reputation (in the past) . . . in the age of the internet . . . this sort of nonsense seems extremely short sighted.
So with respect to Gerbing's, all I can say is: "Buyer Beware." Based on my experience today; they are definitely not all that they seem to have been. I will never buy another product from them, and I am now an active, highly motivated and very dissatisfied customer.
#43
Ridiculous! I've talked to the the lady, she said send them in, they will be more than happy to repair. If they are not repairable, they replace them, I think she BS me then. My gloves are 2 months old, hopefully it is the new design. I will be pissed if they don't replace them, I will sell all of them and get a different brand. I hate company stealing from people!
BEWARE! Gerbing'e refuses to handle G3 Gloves that only heat on one side.
I called them (Linda) today. I was told that even though the design is known to be defective; Gerbing's will not warranty the Gloves because they were manufactured defective. WTF?
By this pretzel logic; a Toaster that only heats one side of the bread is not defective . . . . if it was made that way. Huh?
Gerbing's current G3 Gloves ARE manufactured so that they heat both sides of the hand. In my opinion, just my 0.02 you understand, this is pretty much an in-your-face acknowledgement that they had/have a problem.
I requested that Gerbing's either replace the gloves that I bought last December (receipt in hand), with the current G3 Glove or refund my money . . . their choice. They refuse to do either.
For a company that has had such a stellar reputation (in the past) . . . in the age of the internet . . . this sort of nonsense seems extremely short sighted.
So with respect to Gerbing's, all I can say is: "Buyer Beware." Based on my experience today; they are definitely not all that they seem to have been. I will never buy another product from them, and I am now an active, highly motivated and very dissatisfied customer.
I called them (Linda) today. I was told that even though the design is known to be defective; Gerbing's will not warranty the Gloves because they were manufactured defective. WTF?
By this pretzel logic; a Toaster that only heats one side of the bread is not defective . . . . if it was made that way. Huh?
Gerbing's current G3 Gloves ARE manufactured so that they heat both sides of the hand. In my opinion, just my 0.02 you understand, this is pretty much an in-your-face acknowledgement that they had/have a problem.
I requested that Gerbing's either replace the gloves that I bought last December (receipt in hand), with the current G3 Glove or refund my money . . . their choice. They refuse to do either.
For a company that has had such a stellar reputation (in the past) . . . in the age of the internet . . . this sort of nonsense seems extremely short sighted.
So with respect to Gerbing's, all I can say is: "Buyer Beware." Based on my experience today; they are definitely not all that they seem to have been. I will never buy another product from them, and I am now an active, highly motivated and very dissatisfied customer.
#44
Just an update, Gerbings called me a few days ago, they said my medium glove could be labelled wrong, they were large, I said REALLY? They sent me another pair of brand new medium gloves, I picked them up just now, guess what? No difference, today is 60f, I can't imagine when it gets colder. I am going to call them tomorrow, looking for either a refund or I will sell them on ebay. It really pisses me off.
#46
Just an update, Gerbings called me a few days ago, they said my medium glove could be labelled wrong, they were large, I said REALLY? They sent me another pair of brand new medium gloves, I picked them up just now, guess what? No difference, today is 60f, I can't imagine when it gets colder. I am going to call them tomorrow, looking for either a refund or I will sell them on ebay. It really pisses me off.
#48
These early G3's are the opposite of the problem with Heated Grips. With Heated Grips your palms are warm and the back of your hand freezes. With these early G3's the back of your hand is warm and your palm freezes. That Gerbings current version of G3's DOES heat both sides of the hand only serves to prove that they KNOW they had a problem . . . and they fixed it on the current version of the G3's. They didn't even drop the G3 line and replace it with a new name. The issue we're having with this company is that they are playing word games. Gerbings claims that the gloves are not "broken" because their defective design is functioning as designed . . . not-with-standing that the design is defective. (Now there's some pretzel logic for you!) They admit that the early G3 design is defective because the new version is designed to heat both sides of your hand. Duh!
BTW, we're not liars . . . we're just telling you what our experience is with the product and the reaction of the company when we have brought our concerns to their attention.
#49
Gerbings current version of G3's DOES heat both sides of the hand only serves to prove that they KNOW they had a problem . . . and they fixed it on the current version of the G3's.
BTW, we're not liars . . . we're just telling you what our experience is with the product and the reaction of the company when we have brought our concerns to their attention.
BTW, we're not liars . . . we're just telling you what our experience is with the product and the reaction of the company when we have brought our concerns to their attention.
#50
Just an update, Gerbings called me a few days ago, they said my medium glove could be labelled wrong, they were large, I said REALLY? They sent me another pair of brand new medium gloves, I picked them up just now, guess what? No difference, today is 60f, I can't imagine when it gets colder. I am going to call them tomorrow, looking for either a refund or I will sell them on ebay. It really pisses me off.
Also, make sure the harness is solidly bolted to the battery terminals.