When I get good customer service these days I let people know. When I started my winter projects and found one of the banjo manifold bolts on my Big Sucker air cleaner had been over torqued and cracked. I called the Ness showroom, talked to the parts guy and he's sending a new bolt - NO CHARGE.

The complete opposite of my experience with The Sportsman's Guide. When you contact them regarding errors with the order you get auto reply emails promising a follow up (never said when and I'm still waiting), an invitation to take a survey and a coupon for my next purchase. WTF? You can't get a simple order right even when I called and was told it was the right item and it is in stock then think I'm going to be coming back ?

Thanks to the team at Ness, doing customer service right always gets better results then cutting corners.

 

I screwed up an order from Ness .Completely my fault but customer service bent over backwards to get me straightened out.Top notch!

 

I've bought a number of items from them over the years, always got great service and great products. will always look their way quickly when doing a bike

 

The package from Ness arrived today. They didn't send me a bolt, they sent 2 bolts and the mounting o-rings at NO charge. All I can say is outstanding !! Really exceeded my expectations.

 

They should give good service because their design department needs an overhaul. IMO most ness stuff is fugly including all of the victory line