Originally Posted by pargenz

I'm sorry, but being busy is NO excuse for poor customer service.
I mean, no ****, Christmas is the busiest time of year for a retailer? Who woulda guessed?
Hire some folks to help out with the call volume.

Originally Posted by cdestuck

First off, I have to say I've always talked up Gerbing like it's the best since sliced bread and have bought a ton of their stuff and turned a lot of people their way.

But my friends wife calls the other day and want s me to buy him a set of heated gear for Christmas. So I have a couple of questions I want to by the folks a Gerbing about. So I call them the other day and get a recording that says their having a high volume of calls, to leave name and number and they WILL return the call. So a couple of days goes by and no stinkin call back. So I call several times today and hear some crap about phone answering machine is full and no further number or action I can take.

My buddies wife calls asking about my progress and I have to tell her that this GREAT company I yacked to her about wont even take my phone calls. What the crap is wrong with these people. Must be resting on their laurels or something. Thus....my vent!

Originally Posted by Hooker 6

Don't know what time you are calling, but you might try right after their opening PST. I have nothing but praise for Gerbing. Last year as the riding seson was ending, the terminal on the inside of my liner was getting hotter than norma. Sent the liner back, got a new one and they sent an equipment for my trouble.

I think you need to chill.

Originally Posted by TORQUEY

They are probably completely overwhelmed by the volume of calls, requests and orders. On top of that, they make the HD heated gear for the MoCo.

I'd say well intentioned, but swamped. That's my guess.

Originally Posted by tar_snake

These folks have/make damned fine heated gear also - http://cozywinters.com/