Never buying from J&P Cycles again
#41
08-26-2011 | 08:49 PM
Seasoned HDF Member
Joined: Sep 2007
Posts: 9,635
Likes: 1,544
From: Danbury CT
It would be nice if companies would have a way to contact the owner. There does not seem to be a way to let them know there is a belligerent employee or someone not doing a good job of representing the company. There is no excuse for the guy in the warehouse doing a poor job of packaging or sending out a product with such obvious imperfections. Chances are another guy in the warehouse will get the return and just put it back on the shelf to be sent out again and the people in the front office will never know there was a problem.
#42
08-26-2011 | 08:57 PM
Seasoned HDF Member
Joined: Aug 2007
Posts: 21,057
Likes: 15,432
From: Driftless Area
J&P has played a large role in keeping my Shovel on the road for thirty years. On the other hand, I would love to have access to the CEO of UPS living room for 5 minutes.
Then he would understand disappointment. Deluxe.
Then he would understand disappointment. Deluxe.
#43
08-26-2011 | 09:11 PM
Road Warrior
Joined: Aug 2007
Posts: 1,979
Likes: 4
From: Central IL
They have a return shipping form with the item. How many other vendors do that? Just return contact them and get replacement or refund. No squabbles with them at all.
They are the absolute best vendor that I have dealt with in my 70 + years on earth.
They would appreciate being told what the problem was so that it won't happen again. They do care and need to know. Mistakes can happen. Just think about your own that you have made.
They are the absolute best vendor that I have dealt with in my 70 + years on earth.
They would appreciate being told what the problem was so that it won't happen again. They do care and need to know. Mistakes can happen. Just think about your own that you have made.
So why did you say "So I know one thing for sure, I'm never ordering parts from them again, and probably never online again either" in your OP? A little extreme because of 1 screw up. To post this on the internet before even giving the company a chance to make good is pure chicken sh*t. I've had a couple of problems with 2 sponsors of this forum. I CALLED them, told them of the problem & they were both corrected & handled in a professional manner. No need to trash them on a public forum without giving them a chance. BTW, maybe UPS should share half the blame too. It looks like the package was totally beat up by them don't you think? It takes to long too build a good reputation & quick post like yours is really not deserved. JMHO.
#44
08-26-2011 | 09:27 PM
Ultimate HDF Member
Joined: Mar 2008
Posts: 5,133
Likes: 146
From: texas
I've dealt with J & P for years - online, and in Daytona. I have never been disappointed, only impressed. The family is a great motorcycle family and they really care about their customers. They will make it good. Don't bad mouth a good firm because you got packaging from a doper in the shipping room. Whining a little too much I think. Just return the dam..d thing!
Yeah its fk up....big fkn deal you aint special.Sht happens and sht will keep happening. Maybe they got a new guy....maybe someones pi$$ed cuz they didnt get a raise cuz there a dkhead and now there gonna fk sht up for the company.....maybe they cut back staff and everyone has to go twice as fast in the warehouse.....who the hell knows. You got a fk up part and now youre too bitchy and pissy to even talk like a man to someone instead of flying off the handle.Now youre gonna miss out on using a good company(youll be back and everyone knows it)........for what? Dam is this the worst thing you ever had happen to you? seriously wtf is wrong with you? calm the fk down and put your big boy pants on and have an adult conversation with someone and get your dam part sent back to you in a few days and keep doing business with what everone knows is a good place----or you can get mad and cry and bitch look like a baby and make everything worse for yourself in the long run.Your choice.------------and another thing why the fk does a grown man need an apology??? wtf?
Last edited by straydog13; 08-26-2011 at 09:29 PM.
#45
08-26-2011 | 09:35 PM
Seasoned HDF Member
Joined: Jan 2011
Posts: 28,839
Likes: 16,549
From: Wisconsin, USA
noooooo sht. What a freakin drama queen. How would you like to live next door to THAT guy?
Yeah its fk up....big fkn deal you aint special.Sht happens and sht will keep happening. Maybe they got a new guy....maybe someones pi$$ed cuz they didnt get a raise cuz there a dkhead and now there gonna fk sht up for the company.....maybe they cut back staff and everyone has to go twice as fast in the warehouse.....who the hell knows. You got a fk up part and now youre too bitchy and pissy to even talk like a man to someone instead of flying off the handle.Now youre gonna miss out on using a good company(youll be back and everyone knows it)........for what? Dam is this the worst thing you ever had happen to you? seriously wtf is wrong with you? calm the fk down and put your big boy pants on and have an adult conversation with someone and get your dam part sent back to you in a few days and keep doing business with what everone knows is a good place----or you can get mad and cry and bitch look like a baby and make everything worse for yourself in the long run.Your choice.------------and another thing why the fk does a grown man need an apology??? wtf?
Yeah its fk up....big fkn deal you aint special.Sht happens and sht will keep happening. Maybe they got a new guy....maybe someones pi$$ed cuz they didnt get a raise cuz there a dkhead and now there gonna fk sht up for the company.....maybe they cut back staff and everyone has to go twice as fast in the warehouse.....who the hell knows. You got a fk up part and now youre too bitchy and pissy to even talk like a man to someone instead of flying off the handle.Now youre gonna miss out on using a good company(youll be back and everyone knows it)........for what? Dam is this the worst thing you ever had happen to you? seriously wtf is wrong with you? calm the fk down and put your big boy pants on and have an adult conversation with someone and get your dam part sent back to you in a few days and keep doing business with what everone knows is a good place----or you can get mad and cry and bitch look like a baby and make everything worse for yourself in the long run.Your choice.------------and another thing why the fk does a grown man need an apology??? wtf?
#46
08-26-2011 | 09:38 PM
Road Master
Joined: Jan 2010
Posts: 821
Likes: 0
From: Evangeline Parish Louisiana
Screw ups happen, this is obviously one of them. They should make it "good" by:
Replacing the product
Offering credit
But don't over react, chill out, give them an opportunity to make the deal good.
I also have had nothing but good experiences with J&P.. Very good vendor
Replacing the product
Offering credit
But don't over react, chill out, give them an opportunity to make the deal good.
I also have had nothing but good experiences with J&P.. Very good vendor
#47
08-26-2011 | 09:41 PM
Seasoned HDF Member
Joined: Sep 2007
Posts: 9,635
Likes: 1,544
From: Danbury CT
noooooo sht. What a freakin drama queen. How would you like to live next door to THAT guy?
Yeah its fk up....big fkn deal you aint special.Sht happens and sht will keep happening. Maybe they got a new guy....maybe someones pi$$ed cuz they didnt get a raise cuz there a dkhead and now there gonna fk sht up for the company.....maybe they cut back staff and everyone has to go twice as fast in the warehouse.....who the hell knows. You got a fk up part and now youre too bitchy and pissy to even talk like a man to someone instead of flying off the handle.Now youre gonna miss out on using a good company(youll be back and everyone knows it)........for what? Dam is this the worst thing you ever had happen to you? seriously wtf is wrong with you? calm the fk down and put your big boy pants on and have an adult conversation with someone and get your dam part sent back to you in a few days and keep doing business with what everone knows is a good place----or you can get mad and cry and bitch look like a baby and make everything worse for yourself in the long run.Your choice.------------and another thing why the fk does a grown man need an apology??? wtf?
Yeah its fk up....big fkn deal you aint special.Sht happens and sht will keep happening. Maybe they got a new guy....maybe someones pi$$ed cuz they didnt get a raise cuz there a dkhead and now there gonna fk sht up for the company.....maybe they cut back staff and everyone has to go twice as fast in the warehouse.....who the hell knows. You got a fk up part and now youre too bitchy and pissy to even talk like a man to someone instead of flying off the handle.Now youre gonna miss out on using a good company(youll be back and everyone knows it)........for what? Dam is this the worst thing you ever had happen to you? seriously wtf is wrong with you? calm the fk down and put your big boy pants on and have an adult conversation with someone and get your dam part sent back to you in a few days and keep doing business with what everone knows is a good place----or you can get mad and cry and bitch look like a baby and make everything worse for yourself in the long run.Your choice.------------and another thing why the fk does a grown man need an apology??? wtf?
LMFAO!!!!! Oh sh*t, I dropped the F bomb too!
#48
08-26-2011 | 09:43 PM
Ultimate HDF Member
Joined: Mar 2008
Posts: 5,133
Likes: 146
From: texas
I've dealt with J & P for years - online, and in Daytona. I have never been disappointed, only impressed. The family is a great motorcycle family and they really care about their customers. They will make it good. Don't bad mouth a good firm because you got packaging from a doper in the shipping room. Whining a little too much I think. Just return the dam..d thing!
#49
08-26-2011 | 09:48 PM
Tourer
Joined: May 2007
Posts: 272
Likes: 12
From: Hwy 66 /Opeongo Rd/ Wilno On
Over the years I bought few items in JP Cycles store in Destination Daytona. I found their employees
very arrogant, in my opinion.Not very helpful. They don't even have in stock stupid
battery terminal screws. Went next door to Rossmayer's Harley and get them for free/a month ago/.
A lot of parts you have to order weeks in advance, otherwise JP doesn't stock them.
A year ago I ordered Mustang seat for my 96 Dyna, took them 2 months to bring it
to Daytona store, I already bought one on E-bay. I don't understand how JP is making
any money, I wouldn't shop there, except some simple items.
very arrogant, in my opinion.Not very helpful. They don't even have in stock stupid
battery terminal screws. Went next door to Rossmayer's Harley and get them for free/a month ago/.
A lot of parts you have to order weeks in advance, otherwise JP doesn't stock them.
A year ago I ordered Mustang seat for my 96 Dyna, took them 2 months to bring it
to Daytona store, I already bought one on E-bay. I don't understand how JP is making
any money, I wouldn't shop there, except some simple items.
#50
08-26-2011 | 09:52 PM
Outstanding HDF Member
Joined: Jun 2005
Posts: 2,172
Likes: 7
From: Clermont, GA, CSA
I've been buying online since 1999. (damn ,did that rhyme?) From private sellers, ebay, Dennis Kirk, and others including J&P.
I've had TWO problems, both on ebay. One on a watch that never arrived and the ebay seller refunded my money. The other was a windshield on ebay. That was resolved too.
J&P ... bought out of their catalog and online ... no problems.
NO PROBLEMS !!!!
.
I've had TWO problems, both on ebay. One on a watch that never arrived and the ebay seller refunded my money. The other was a windshield on ebay. That was resolved too.
J&P ... bought out of their catalog and online ... no problems.
NO PROBLEMS !!!!
.