Never buying from J&P Cycles again
#21
08-26-2011 | 03:34 PM
Cruiser
Joined: Feb 2010
Posts: 179
Likes: 0
Well I have ordered from them before with no problems. Sorry for what happened to you, I just can't see giving up on a company because of one employees mistake considering how large the business is. You really need to call to help out your situation and to also help out other buyers after you so that way this will not occur again.
#22
08-26-2011 | 04:17 PM
Cruiser
Joined: Oct 2010
Posts: 137
Likes: 0
From: Ventura, Ca.
There's a postage paid, pre-addressed Return label that came with every order I've had with JP - and I've ordered a lot of stuff from them. On the back of it is instructions and a multiple-choice form where you check a box for the reason for the return. I've returned stuff for no other reason than I had second thoughts about it or found it somewhere locally and never paid a 'restocking fee', been questioned by JP, or had any delay in credit or replacement. I never had to print a label or explain a return with them either. your results may vary, but still .....
#24
08-26-2011 | 04:21 PM
Elite HDF Member
Joined: Sep 2009
Posts: 4,473
Likes: 14
From: River City Western Canada
I'm sure JP will tgake care of it but its no excuse for poor packaging, returning online purchases is a pain in the azz.
I've bought a boat load of stuff online and have never had a problem and will only buy from a vendor who accepts paypal that way I'm in control not the credit card company.
I've bought a boat load of stuff online and have never had a problem and will only buy from a vendor who accepts paypal that way I'm in control not the credit card company.
#26
08-26-2011 | 04:46 PM
Seasoned HDF Member
Joined: Sep 2007
Posts: 9,635
Likes: 1,544
From: Danbury CT
Man, one bad experience & now they all suck! Wow, some of you live in the dark ages that won't buy online. My wife & I have bought & sold online thousands of times. The money saved outweighs the tiny amount of problems we have encountered. Stop sweating the small stuff. **** happens, deal with it!
#27
08-26-2011 | 04:59 PM
Club Member
Joined: Oct 2007
Posts: 30,914
Likes: 15
From: Springfield, Ohio
They way they packaged it was pretty poor. They wrapped it in newspaper and left the tip exposed against the corner of the box. Plus, no matter what the packaging, there's no excuse for the gigantic paint drip or the obvious bent side where it connects to the header. My thought is that this was a return that was reshipped after someone couldn't fit it on their bike.
#29
08-26-2011 | 05:46 PM
Extreme HDF Member
Joined: Jun 2011
Posts: 10,216
Likes: 219
From: Glendale AZ
It sucks but I would try to let them make it right, I've dealt with them before and the odds are in your favor it can be all worked out. Send the pics to their customer service email. Let us know how it turns out but gather yourself and ask them if making it right is something you can expect? It most likely will turn out OK.
#30
08-26-2011 | 06:31 PM
Extreme HDF Member
Joined: Dec 2007
Posts: 13,402
Likes: 932
From: Illinois
They have a return shipping form with the item. How many other vendors do that? Just return contact them and get replacement or refund. No squabbles with them at all.
They are the absolute best vendor that I have dealt with in my 70 + years on earth.
They would appreciate being told what the problem was so that it won't happen again. They do care and need to know. Mistakes can happen. Just think about your own that you have made.
They are the absolute best vendor that I have dealt with in my 70 + years on earth.
They would appreciate being told what the problem was so that it won't happen again. They do care and need to know. Mistakes can happen. Just think about your own that you have made.