Never buying from J&P Cycles again

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#11

08-26-2011 | 03:10 PM

Mr.Softy

Grand HDF Member

Joined: Jul 2009

Posts: 4,863

Likes: 1,251

From: Virginia

Quote:

Originally Posted by ThatYellowBstrd

I'm not even going to bother because I would not be able to conduct the call rationally. I just boxed it right back up to return it. It was out of the box for 5 minutes before I was printing the return slip.

No need to be emotional about it when you make the call. But they should have a heads up that it is being sent back to them and why. It may help for your refund.

#12

08-26-2011 | 03:11 PM

harleycharlie1992

Unofficial HDF Chaplain

Joined: Dec 2009

Posts: 20,969

Likes: 16,183

From: san diego

you haven' t been screwed, at least yet. inconvenienced? Oh yea!! but from what I know of J&P they will make it right, and **** happens, all of that looks like bad packing/bad shipper handling take a deep breath, call them, let them have the chance to take care of you, if they don't then flame them, in the meantime, let me buy ya a beer!!!

#13

08-26-2011 | 03:13 PM

dbell66253

Ultimate HDF Member

Joined: Dec 2009

Posts: 5,239

Likes: 10

From: South Florida

I have bought from JP, but only when I've been in Daytona, I've never had anything shipped from them. Do you think UPS could also be responsible for some of the damage? But then again if they packaged it better it would help also.

#14

08-26-2011 | 03:14 PM

Ron750

Seasoned HDF Member

Joined: Jan 2011

Posts: 28,839

Likes: 16,549

From: Wisconsin, USA

Quote:

Originally Posted by aviator

I'm with you on this one..... if I can't touch it first, I'm not buying it.

Is that what you told your wife?

#15

08-26-2011 | 03:14 PM

KSRoadKing

Grand HDF Member

Joined: Apr 2011

Posts: 3,770

Likes: 3

From: Junction City, Kansas

Man that sucks. I'd call them and be cool about it, I'm sure they'll take care of you.

I have nothing but good luck when ordering things online. Saves me money and a trip somewhere.

#16

08-26-2011 | 03:16 PM

SportsterBob

Club Member

Joined: Feb 2008

Posts: 18,575

Likes: 4

From: Norfolk, VA

Quote:

Originally Posted by CSP067

Yeah, have to agree. They may be terrific about returns, but that piece of **** should never have gone out in the first place and someone needs to work somewhere else. JP should be all over that.

Vendors keep track of what goes on in shipping....An incident that goes unreported is not good...In other words, the screw-ups are unknown until a complaint is made!!!

#17

08-26-2011 | 03:16 PM

NickD

Road Master

Joined: May 2007

Posts: 899

Likes: 10

I've had no problems with J&P except for one time. I ordered a new battery and when it arrived it was obvious it had been installed and to boot it was cracked. I called J&P and they apologized, sent me out a new battery right away, plus a free return shipping label for the bad battery. What I think happens is when parts get returned sometimes they get put in the wrong place and someone grabs them to send out thinking they are new.

As for the packaging that's odd, but I'd doubt it left J&P like that. Often the guys at FedX or UPS can be pretty rough on things.

If you search you'll find J&P generally gets good reviews and they fix things quickly when there is a screw up.

I mean it's not like they are Demons . . . LOL!

#18

08-26-2011 | 03:20 PM

Ron750

Seasoned HDF Member

Joined: Jan 2011

Posts: 28,839

Likes: 16,549

From: Wisconsin, USA

It's funny how sometimes you get a 2" part in a 12" box full of foam popcorn and bubble wrap, and then you get a 48" part in a 46" box with no padding. Not rocket science, but I think they cheap out on the larger parts.