What's the dealers name? I bought mine at schaeffers in Orwigsburg, best dealer around! Techs know their ****, parts manager knows what he's talking about and my salesman is awesome!

 

I walked into a Suzuki dealer years ago to look at a bike. So I was standing there looking at it and no one came to help. I finally tracked someone down and asked if he was a salesman and he told me he was the owner. I asked him if it was alright if I sat on it. His reply was, "Don't scratch it up, are you planning on buying it?" I said not now and left. Bad dealers aren't just specific to Harley.

 

Have a good dealer close to home. Know the family all my life. Remember when they could only get so many HD's a year. Watched this dealership grow and have always been treated more than fair. We have a lot of dealers in a hundred mile radius. A couple are okay and the rest suck. Who owns it makes a difference.

 

I hate my local dealership. Latch Lonestar Harley in Tyler, Texas. I went in there the other day after several months of staying away just to see if things have changed. Yep, they have. They got worse. I was in the store (timed it) sixteen minutes before someone greeted me. Guy leaning on counter reading a parts catalogs glances up and says, "Hey man, need anything?" During this time, the manager walked right past me and didn't even acknowledge I was there. Keep in mind that this is the man who I bought my Street Glide from back in 2008 for 20-something thousand dollars CASH! You would think he would at least smile and nod. BTW, the owners of the dealership are never there. I now go to a dealer almost three hours away. They are outstanding! Paris Harley Davidson, Paris, Texas. Nice service area waiting room with a huge window looking into the shop so you can see them working on your bike. (no hiding behind "you can't come in here" insurance regs) Free coffee and donuts. Big screen TV, etc. Helpful but, not pushy staff, and an owner who is awesome! She has only met me twice, but, remembers my name and thanks me each time she sees me for coming all the way to her store for service! Guess where I'll buy my next bike?

 

Sorry to hear you had a bad experience. I can say that I've always been treated right at San Jose Harley when I'm there in person. Now, trying to get help on the phone? That's a different issue. There is one parts guy I refuse to talk with because he is always in a pissy mood but the other guy is great.

 

Ive been to every stealer within 100 miles of my house. Ive never had one bad time at any of them. In fact everyone has gone out of their way to help me every time Ive gone there.

 

It would be worth a visit just to see that!

 

.....and if you're the Dealer from Gillette, Wyoming, you could be their king.

 

I have had nothing but great service and experiences at my dealership over the years. The owner, the mechanics, parts counter, apparel counter and sales. All older experienced folks who treat everyone right. Maybe that is why the are always sold out before the next model years bikes even get in.

Reiman's in Kewanee, Illinois.

 

+1 on Classic. Great people and never the attitude. I moved out of the area but still return