Dealer ship Dropped my bike in for service
#31
07-03-2011, 09:39 PM
Yep, Happened to me when I had my Yamaha. They dropped the bike and would not fess up at first. They told me I had a Gasket leakage issue.
When I questioned them more, told me they dropped the bike and cracked the transmission case and had to order a new one. Told me it would be 4-6 weeks.
Told then fine, then pay for my rental bike or car until you have my bike repaired. They decided that would be too expensive for them so they took one off the bike on the floor model and used it to replace mine. But they were never forth comming
When I questioned them more, told me they dropped the bike and cracked the transmission case and had to order a new one. Told me it would be 4-6 weeks.
Told then fine, then pay for my rental bike or car until you have my bike repaired. They decided that would be too expensive for them so they took one off the bike on the floor model and used it to replace mine. But they were never forth comming
#32
07-04-2011, 12:49 AM
I agree anyone would be upset but its just a friggin cycle some of you guys act like these things are pieces of china, the way you handle it will make a diff down the road
#33
07-04-2011, 05:56 AM
Outstanding HDF Member
I wouldn't be too happy either but **** happens, give them a chance to make it right. They are obviously going to replace the damaged parts and they should be quick about it too but it wouldn't hurt to ask for some sort of "compensation" for your trouble. If they really value your buisness then they should do everything within reason to ensure your satisfaction to keep you coming back.
why ?? they are fixing the mistake and from what i can tell he isn't missing any riding time over it..
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