I just got done installing the 13 inch complete kit apes on my bike..Everything from placing the order to the bars was a great experience!!

 

I was kind of surprised to even see complaints, given my experiences with them on this EBay purchase (my first with them).

I know some people get twisted about anything made elsewhere, and I myself prefer to buy American, but honestly, its hard to do unless you have an unlimited budget. Looked at some other USA made brands, and $350 to $400 for the handlebars alone, was out of my reach. But I've learned to look at the products and have to say, the stuff they sent me was made well, looked good and had no issues. I looked at the openings for rough or sharp edges (that may cut wires), any chrome imperfections or milkiness, and overall look and feel. Holes and edges were polished, clean and straight , all controls mounted were straight and fittings good.

Only thing I changed (looking for and knowing the Chinese manufacturers might skimp on the stupidest things) was the small wired clips for the controls, and the ones that hold the cables into the hand controls. They were just a soft wire bend on the clip, for the pins to hold the control pins...so I walked over to Home Depot and picked up real spread clips. Stainless, less than 50 cents each. No big deal.

So I bought a pre-wired set of 13" bars, chrome controls and cables.
And all the wiring was pinned correctly, I just plugged them in and tested them, worked great and all correctly.

And even though the ad specifically stated they are custom built, and may take a few days to ship, I called, talked to a couple different people, to ask, can you get them out soon?

They not only got them out in just a day, but called me back a couple times to let me know and update me.

As far as I'm concerned, they're golden.

Threw a couple pics on, not just to show any quality, but in case someone with a Road King needed to know what the 13" Ape bars would look like. And for size, I'm 5'8, and these are just a couple inches below level with my shoulders. (IL, have to be below my shoulders to be legal)

 

It's an old thread. I bought my kit from them too. Everything was good with it.

 

Well, Im not so positive.
I bought bars from them a few months back. They told me a set time, and of course went well beyond that. Which really wouldn't be a problem, but I like to KNOW whats going on. I called them, and asked for an update a few times, never heard back.
Bars showed up.
Not impressed.
Im in the process of purchasing a clutch cable from them right now, which is my own damn fault for trusting them AGAIN.
Ordered on phone.
Told it was in stock.
Never heard back.
When you call you get the most arrogant people possible, and they transfer you to an idiot who is charge of shipping, but doesn't know anything.
So here I am, waiting again. No way to reach them, no emails.

Never again.
Beware people, these guys are hit or miss on a good day, downright shitty on a bad.
Look elsewhere.

 

Kevin,
My name is Robert and I work at Hill Country Custom Cycles. I received an e-mail this morning that you sent last night. It sounds like you have had a frustrating experience with us so far and I am a little confused on what happened. Please know that we do answer all of our e-mails and return all phone calls. However, some e-mails get caught in SPAM and we do get phone messages quite frequently where people forget to leave there phone # on the message. We do try our best to figure who it is if we can. I checked on the order you placed Friday for the clutch cable to replace your broken one. It did ship out that same day and is out for delivery some time today with UPS. Tracking # 1ZY560W80396838545. Hopefully this gives you enough time to get it put on for the weekend. Our computer system automatically sends an e-mail with the tracking # to the e-mail address you gave us. I am wondering if you didn't get it for some reason. I tried calling your cell this morining 3 different times but had to leave a voice mail. I also tried calling your home, but the lady that answered said you were off to work. So I am hoping that you will possibly see this. Either way, please give me a call at 512-264-7333 when you get a chance so we can discuss this further.

 

You know, there are times when things aren't perfectly smooth and a customer gets mad. I personally sold Kevin his handlebar kit a few months ago and it was shipped on our normal time frame since it was a custom assembled kit. He also got a deal on it, which he forgot to mention.

He called in to purchase an additional cable last week while our warehouse manager was out for vacation. The cable was shipped and is scheduled for delivery today. Customer Service provided a tracking number through his email on the 13th and I provided him with it again today.

Since our warehouse manager is out, our customer service rep is doing 2 jobs and isn't sitting at his desk waiting for phone calls. He is behind because of this and I am helping him when possible. Kevin spoke with our in-house sales person who isn't in the customer service department, so he transferred the call to the guy who is doing 2 jobs this week. Frustrated, he emailed me and everything was cleaned up in about an hour.

Things happen sometimes that we wish hadn't. We always try to take care of the customer, even when he bashes us to death on a public forum.

Thank you

Ron

 

I've never done business with HCCC so I have no firsthand knowledge about them but any online business I deal with I like to check out their reviews with past customers. Any business is going to have some unhappy folks it's to be expected. To get my money a place has to have a 98-99% satisfaction rating. I've been hearing about this place for a while and what I hear is about 50/50 at best. I give you guys some credit for coming on here and posting but all I'm hearing is alot of excuses and outing customers first names when they aren't using them on the board. I wouldn't trust you with my money or my personal info. JMO

 

Naturally that is your decision, but lets take a quick look at our last 12 months online surveyed customer service records:

eBay, 99.9% positive feedback on 47,141 sales.
Amazon, 99.9% since we opened our Amazon store on 8/13.
These include our international sales all over the world.
You can't do much better than that!



Thank you for reading!

 

In my opinion only, a satisfied customer seems more likely to take the time to answer your online survey. I was mainly speaking of word on the street or people I know and some online reviews. This thread alone seems to be running about 50/50(didn't actually count) on good experiences vs bad,wrong parts, or poor communication. I only know of about 4 friends personally who have ordered from you but only 1 of those had a smooth experience. In the end they all got what they ordered but poor communication, wrong parts, and taking longer than expected seems to be the norm.

As I said you do get some credit for getting on here to post.

Thank you for responding!

 

Thanks for the heads-up. I was getting ready to do business with these guys. Not now.