Yesterday was one of the first really nice days we've had here in Ashland with the temperature in the 70's and more sunshine than we've had at one time in over a month. I had the bike out and was getting ready to meet some friends and head out on a ride. I was getting ready to start my bike and head out when I noticed my boot was feeling a bit loose. I stepped off the bike and noticed the zipper in my Harley Havoc boots had busted out and several of the teeth were gone on one of the zippers. Im not sure how this happened but these boots were fairly new (bought last september) and not having another set to ride in (im a poor college kid) I didn't want to ride in tennis shoes. So I called Charlies where I bought the boots and talked to Dee Chapman in the motorclothes dept and she looked up my reciept on the computer where I purchased the boots back in September and told me that I'd have to bring in my boots and they would send them off to Harley and I would be reimbursed or given a new pair in a week or two. Explaining to her I needed boots now and I didn't wish to wait and miss my first long ride of the season, Dee asked me to bring in my old ones that day for an exchange on the spot and that she'd take care of the rest.

I want to point out the professionalism, friendliness, and quick service I recieved on something as insignificant as a boot exchange. I went down to Charlies and exchanged the boots for a brand new pair and was out the door in no more than 10 minutes no hassles. This is the kind of service you just don't find these days. It's typical to run into hassles on even the smallest things but Charlies got me out the door satisfied once again.

Keep up the great work guys!

 

Always nice to here about some good dealers out there.

 

Now that is the way a business should be run, take care of your customer, the name of the game! My brother lives in Huntington & has been trying to get me down there to see their Museum which he says is really something. Did you check it out?

 

That is how a dealership should operate. We frequently hear about poor service, it is great to hear the positive stories as well.

 

I agree good to hear!

 

We are Marshall...!

 

I have been in there a hundred times but I've never checked the museum out to be honest. I heard that there is no longer a museum there because they shut it down when the dealership switched hands from Benjy's to Charlies. I believe it's been turned into a workspace or something a long those lines. I'll ask em next time I'm in there though and see. If they still have the museum I'll let you guys know! Charlies is a nice dealership though. A big maintenance department, a big showroom. They have a deli and decent sized parts section. Good sized motorclothes section.

I am Marshall! Senior that is, and I'm ready for the semester to end so I can ride more often!

 

Always good to hear about a good dealer,

 

I've been to Charlies a bunch of times. Great dealership!

 

I stopped in just last month while Home for a visit. I am from Flatwoods, Ky...