FSD Exhausts - WARNING (sorry long post)
#11
12-29-2012, 03:25 PM
4th Gear
Join Date: Dec 2012
Location: New Hampshire
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All you people in Florida who have gotten ripped off by FSD Exhausts need to go to the Better Business Bureau (BBB) and file a complaint. The FBI also has a site where you can report this type of business fraud if you ordered on the internet. The attorney generals office in Tallahassee also has a link on their site for internet and charge card fraud.
#13
11-02-2014, 12:12 PM
Former Sponsor
Join Date: Mar 2012
Location: SoCal
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FSD Exhausts Striving For 100% Satisfaction
Just a warning to all you good folks out there who work hard for their money. I ordered a set of Hot Rod pipes from Frankie Serrano Designs in FL back in MARCH, paid and was promised 5-6 week delivery. Still don't have them! First they kept saying the ceramic coating was giving them problems and had to be redone numerous times. (I thought it couldn't be "redone" as it is baked on at high temp) Then, when I finally got them in JUNE, they did not fit the bike. As in I couldn't get them mounted. I sent pics (one is my profile pic here) and called. They said they did not know my 2005 Super Glide was a Dyna!! They said they had a similar set almost done, could be finished and shipped in a week. That was three weeks ago!! Avoid this company like the plague!! Their customer service is the worst and now they won't even return my calls or answer the phone. If anyone is thinking of buying from this company, my advice would be DON'T! You'd be better off going to Home Depot and buying sink traps and hose clamps and making your own.
Though the ratio of unsatisfied FSD Exhausts customers is a small percentage of our total customer base, we at FSD Exhausts strive for perfection with a goal of 100% satisfaction. We have made significant leaps and bounds to improve our customer service and lead time since those complaints were expressed and relentlessly strive for excellence in all areas of our business. We have committed extra resources to our customer service department and management team to achieve our goal of 100% customer satisfaction.
We sincerely value our customers. If you have any further questions, please feel free to contact us at 786-975-6085.
Thank you for your invaluable feedback and support.
#14
11-02-2014, 01:36 PM
Why respond to a 2yr old thread with, "We will be contacting you,,"?
You actually expect this guy to do anything now?
The best response would have been, "We have addressed this issue with this Gentleman and are happy to say,,,,"
It's good that you have joined, social media is a huge part of the market in the 21st century.
Hopefully you can be a bit more timely in the forthcoming years and re-build the reputation.
Good Luck.
You actually expect this guy to do anything now?
The best response would have been, "We have addressed this issue with this Gentleman and are happy to say,,,,"
It's good that you have joined, social media is a huge part of the market in the 21st century.
Hopefully you can be a bit more timely in the forthcoming years and re-build the reputation.
Good Luck.
#15
11-02-2014, 06:07 PM
I don't think FSD added to their credibility posting four years after the original post. I, for one, won't do business with them.
#16
11-03-2014, 09:01 AM
Road Warrior
Communication is huge! I had a similar incident last year. You have to be presistent and never give up the fight...
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