I started my bike tonight at work. I heard a rattle, I already new what it was by the sound. After I got home and the bike cooled. I climbed under the bike and sure enough I have found the problem and I was right. The top pipe at the rear where the heat shield and the pipe it self are welded together the entire weld split. I have less than 500 miles on this exhaust! I purchased it on 07/28 I took a picture with my camera phone. I am not happy to say the least. I just emailed Samson the issue and I hope they get back to me quickly. Arrr I actually just got my bike back from the carb being tuned. I hope that customer service with Samson gets back to me quickly. The funny thing about this whole ordeal. I just threw out the orgional packaging today and the garbage men took it. I have attached a picture to show this.

 

samson has their own section on this forum. Contact them there regarding your problem. U may as well bitch about it to someone that will be able to help.
Good luck!

 

Good luck dude!

 

Samson has already answered this gentleman and we will take care of him.
thank you,
JR

 

+1

The OP should have contacted Samson folks first. I hope he has enough class to give props for customer service if they take good care of him.

 

again please call us on our toll free number 888-5-SAMSON. we will be pleased to help you.
thank you,
JR

 

Of course I will.

 

Thanks for the quick email JR. I called and asked for you and was stated that you were in the wharehouse. I also tried faxing over a copy of my invoice but the fax number does not work. It states that the number has been disconnected or not in service. Please call me I left my number in the email I replied to you.

It's nice to see customer service in today's world. It seems with other companies customer service has gone to the waste side. I delt with another company today was basically told it was my problem. But I like that Samson emailed me quickly. I'm looking forward to hearing back.

 

Good luck and keep us posted on how long this takes to get this resolved.

 

Now that service... that's what it all about...