So I got a XL1200c recently and I wanted to get a back rest for my wife, so we went to the dealer and ordered the pad/sissy bar/side plates last friday. I just called the dealer yesterday to check the status and they said that the parts havent even shipped from Harley yet and they they take 4-5 business days via UPS!!!???
I also have a Kawasaki Ninja that I race, so occasionally I go to the dealer for some OEM parts. It is usually never more than a 3-4 day wait total. Basically seems that the Kawi dealer gets deliveries 2-3 times a week and when you order something your stuff is just put on the next shipment.

To me, it seems like, when I went to the HD dealer all they did was order the stuff from the online parts catalogue the same way I could have from home... is this how it normally goes when ordering from a HD dealer?

 

Yep, it's normal now to have to wait for parts to get sent to the dealer.

 

Dealers don't stock big ticket items anymore. Ordering and waiting is the norm.

Dealers' parts/accessories systems are networked. If you ask nicely, the parts counter rep might tell you if other stores in your area have what you want.

 

Order from Chicago HD - on line 20% of EVERYTHING!

 

Yep. You still have to wait for parts, but it's a cheaper wait.

 

The items OP ordered aren't exactly big ticket items. Regardless, I'm with you about asking them to check other dealer's inventory. I've done that several times - with much success. I had to ride about 15 miles to the other dealer, but I had my items the same day.

 

Try Zanotti HD in Butler PA on line. Really nice people and 10-20% cheaper. I have used them for years.

see Harley Davidson Rule #1: NEVER START MODS UNTIL YOU HAVE ALL PARTS IN HAND.

 

I always check ebay you can get new from a dealer normally at 15% - 20% off, free shipping and normally delivered to my doorstep within 5 days.

 

That is what I am going to do. I dont mind waiting for shipping if I buy online, but the whole reason I went to the dealer was because I thought Id get it faster. Like I said from my Kawi dealer I get charged no shipping and they usually get it in with their orders in 2-3 days. It has been a week at HD and they hadent even shipped yet, lol.