Took my bike in for oil change. Dealer calls me and says I need new oil pan because drain plug is stripped. This dealership did last oil change also. If they stripped it then would have leaked? How could they have stripped the threads. He says it happens because oil pan is thin metal. He wants me to pay for new oil pan and labor. I think they probably cross threaded the plug when putting it back in. I am pissed. What do you all think? I now know why you all change your own fluids.
They probably didn't cross thread it. They probably over tightened it. I agree they should pay for it. If I do that in my shop I have to eat the repair not the customer.
Took my bike in for oil change. Dealer calls me and says I need new oil pan because drain plug is stripped. This dealership did last oil change also. If they stripped it then would have leaked? How could they have stripped the threads. He says it happens because oil pan is thin metal. He wants me to pay for new oil pan and labor. I think they probably cross threaded the plug when putting it back in. I am pissed. What do you all think? I now know why you all change your own fluids.
Stop blubbering on the internet and talk to the service manager or dealer principal. If the facts are on your side you should be ok.