Identical problem. Side mount plate showed up quickly and looks great but doesn't fit the bike as advertised. No directions or guidance and when i emailed the shop they said they use it on all their bikes and there are a bunch of pics on their site. Well there are some pics of the plate from a distance on custom frames so it doesn't help me one but. I came up with a solution to put it on the lower shock mount instead but it just chaps my ***.

 

This business needs to get a wake up call big time. Bought item off epay on basis of indicated overseas shipping. The invoice ended up with a higher figure but decided to look at further items to spread the load. Initially given direct response to what the new shipping fee would be but thereafter told to use account. Their automated system sucks as the freight estimating for O/S is ridiculous. No response to this when the difference between the quoted, the invoiced and the computer indicated freight but reminders to sort invoice. Sorted with message to hold despatch until extra items included. Acknowledgement issued indicating that item was not be sent for three days so I confirmed this window. That got terse email saying item automatically being forwarded. The message was rude given impersonal and unnaccountable nature and was basically a "F.U." so i politely pointed this out.Their committment to customer service is shown by two automated emails to any email sent. So I mpointed this out and saluted the business accordingly. That got immediate responses. The first was inviting me to contact them when I got a real bike. I guess that must apply potentially to anyone who might look for Harley related product. Cheap shot that reflects their arrogant attitude so anyone who thinks their might be respect then push for service standards. The other response was a sorry message but it was directed on the basis that I merited the salutation 'ma'am'. Again the gnder was wrong just as their service orientation was wrong. If they want b.... slapping then they can check out the forum sometime. Everyone should stay upright and well away from this business because you can search the internet and see that this sort of problem is not isolated.

 

They're dead to me.