Quote:

Originally Posted by Nightking

I have heard of severl instances where they turned down a claim that really had nothing to do with mods. In one case, it was mods that the servicing dealer performed, and still dealt the shaft to my friend Soup.

Good way to get yourself in a jam with the MOCO, I personally do not know of this happening at our shop, the only place I have ever heard of this was at a dealership located near some major rally and the person that disallowed the claim was a MOCO SOAR that happened to be at the shop that day.

[quote=07JakeelwoodHD;6069004]Last time I spoke to the service mgt he told me he loves doing warranty work especialley if its is extended warranty ext pays full price for parts and labor and wires payment into there bank account...[/quote]

Exactly, warranty work pays quite well, all of our Service writers are required to check all incoming bikes for any un cleared recalls also.

Quote:

Originally Posted by maineultraclassic

They must be coming here to learn how to do their jobs since most of them are complete idiots without a clue of how to work on a bike.

This is an unfair statement you paint all dealerships with the same brush, there are good ones, there are bad ones and some that just plain suck.

Quote:

Originally Posted by will2002

I would love to look in on a DEALERS ONLY forum and see what they say to each other about some of the customers that come into their dealerships. .............. I'll betchu that would be a hoot!

We don't have one as the MOCO does not like what we would be saying on it.

Not about customers but about the Bull S**** they (HD) give us to put up with.

I don't know about other Dealers but I am on here every day, and I don't lurk I am an active participent.

If you really want to hear MOCO bashing take your parts or service maneger out for dinner and get us started.

The bottom line it is what it is, we at my shop try to provide the best customer service we can, our paychecks depend on it, there is absoultly no future for you at this shop if you are not willing to give 100%.

The new HD mystery shoppers are not only educated as they are owners , the can be downright visicious.

My guys know that I will accept nothing less then a score of 100 on a mystry shop or there are sever consequences, ask some of the people I have fired due to thier customer service skills.

Just throwing my .02 The shop I work for is listed in my profile and my introduction post BTW.

 

Don't know about dealerships looking for that reason but wouldn't surprise me. I hope if they do its to make themselves better...
I knew a Parts guy was on here but just showing his old FB He fixed up...didn't sound like he was looking for other issues..

 

I disagree. Yes the company sets the tone but the dealer is ultimately responsible for the customer service or lack of in some cases that they provide. They make the choice of how they and their employees treat us as customers. I can only speak on John Deere's business model but they push dealers hard to excell in customer service. Even with the lengths they go to, training, surveys and additional discount availability for meeting benchmarks there are still many dealers that act like they are doing the customer a favor by being there.

The dealer I used to work for is heading down the low road now. We used to give the best service, customers that were closer to other dealers would come to us and in many cases pay a higher price because the way we treated them. Now the tables have turned and their customers are heading farther away from home for better service (part of the reason I left). It's not because the expectations Deere set forth but because the culture they are nurturing and the caliber of people they are putting in leadership roles.

Sad but true. In my younger years this was me but as I got older I treated it on a case by case occurance. I decided to do my best to make the dicks happy and try to change their disposition. The ones that were easy to get along with just became part of my ring of friends.

 

i like your attitude, would love to give you guys a 'test', but dallas is just too damn far.....

though if the deal was right, i could be persuaded to make a road trip....

 

Wow ... I did not know the internet had private forums? I always thought information on the internet was pretty much public knowledge available to anyone. These forums are cracking me up ... everyone's either a poser, a peep, and now a lurker.

 

Maybe the initial complaint. But in my case a refusal by the shop to warranty my battery cost them my next bike purchase which i made at Gowanda Harley, all my accessories, clothes, etc. which gets split between Harv's harley and Gowanda, and all my future puchases. Not to mention what I tell other perspective customers. That's not frivolous....

 

Someone has been watching too much Jessie Ventura on Conspiracy!

 

Not if the group don't accept your membership. There indeed could be a group for dealers only,.... but I suspect they don't have a lot of time for that stuff.

 

I hope the dealers are looking at all these posts. They should be if they are enthusiasts like us. They, as bike owners themselves, should add their 2 cents in these forums. If yey see something negative they should take it back to the shop and address it, At least address the customer. Would make for better customer relations.

 

One thing very positive for us customers, is the fact that they no longer can use that line "if you leave, there is another behind you to take your place". LOL

The world has changed.