.+1..

 

I hope the dealerships are hanging out on here, then maybe just maybe they will get off their high horse and realize that not all of us are willing to bend over and take it! Some of these dealerships need to wake up and start with basic customer service!!!

Just my .02

 

Well Said.

 

+1.................

 

Bingo.

 

I couldn't agree more. I hope not only the dealerships hang out here but maybe a few of the big wigs in Milwaukee also. The whole MOCO has let basic customer service become one of their last prorities, which is pretty strange when the sales have tanked the last year or so. My pea brain thinks they shoud be jumping through hoops to try to keep the customer they have now.

I am takin my '09 Ultra in Monday, temperature permitting, to have a couple of problems addressed AGAIN. The first and most major one is that the front wheel gets into a wobble almost everytime I slow down through 30 to 35 mph, which is basicaly anytime I ride. If you, me or the local Harley dealer bought a new pickup a year and a half ago and still had the same problem their would be lots of people all over it. It is dangerous for me and I would hope for Harley's legal department to have some thing like that wrong with one of their products. It doesn't seem that it is only happening to me either.

The other is an engine vibration that is getting worse, you can feel a buzz in the floor boards that wasn't there a few months ago. Basicaly something is loose, motor mount, primary chain, timing chain, it can be a lot of things. The dealers first response was, we checked everything, and tech rode it and says it is okay. BULL!
So I will try again, then I guess call out the big guns, (lawyers) and spend lots of everyones money.

I hope the Vice President of Customer Relations at Harley just read this. What do think the chances are of that happening?

 

If I owned a dealership, I would definitely have my customer service folks monitor it so that I could attempt to improve customer service.
Dealers are in business to make money and the special product Harley sells is very much done on the relationship between rider and dealer.
Since I have an excellent dealership in Mann's HD, Edinburgh IN, I welcome them here.
I would never consider it lurking
bruce

 

I guess I've been lucky. My dealer has always found a way to bill moco for anything I've had to have done. When the cracked mini-ape recall happened, they installed my Wild-1 drags and did all the internal wiring for me for only the difference in the cost of the replacement bars.

I've read others' posts here wherein they said dealers charged them extra to remove things like owner-added axle covers, pipes, etc to perform warranty or service plan work because those parts added to the tech's time to complete the work.

 

Try going to an Indy shop, they tend to care a bit more!

 

That would be a serious mistake, as fraud is a very punishable offense, and I would suspect that it would surface when the customer approaches the MOCO.