As Toypuller said, it is the Magnusson-Moss act. But, for clarity, this act says that a Mfr cannot reject a warranty claim because somebody put something non-factory in or on their vehicle, without proving that this act caused a failure.

They do not have to provide free oil. Simply, they cannot require you to use their oil.



That reminds me of the movie Strange Brew, with the McKenzie brothers from Canada. They heard that if you find a mouse in a beer bottle, you can get a free case of beer. To get their free case, they put a live mouse in an empty beer bottle, and brought it to the brewery for their free case!

 

No, you get a free beer if the bottle is broken but the cap is intact.That is a fact.

 

No, you get a free beer if the bottle is broken but the cap is intact.That is a fact



but that's not free. you already paid for it heheh

 

Touche my friend, it,s a refill.

 

NO, THAT IS A LOAD OF BULL!!!

Consumer Protection Act. (Canada)
Any manufacturer or vehicle dealer stating that any aftermarket product installed on your vehicle will void your vehicle’s warranty is a violation of the Consumer protection laws established by the federal, provincial and territorial governments. The manufacturer or vehicle dealer would have to prove in a court of law that the after market product had a direct impact on whatever part or parts that you wanted changed under warranty before they could void the warranty of the vehicle. A properly installed remote starting system can’t have any negative effects on your vehicle.
All the Provinces have a Sale of Goods Act, which are the laws governing contracts for the sale of goods and implied warranties. Certain related warranty provisions may also be contained in other statutes. Such legislation may establish the basis for a private right of action against a merchant. Certain Provinces have also enacted much more extensive consumer warranty legislation. See New Brunswick’s Consumer Product Warranty and Liability Act (S.N.B. 1978, c. C-18.1) and Part III of the Saskatchewan’s Consumer Protection Act (S.S. 1996, c. C-30.1)
Many provinces have Business Practices Acts, to contact representatives in the provinces for more information you can find applicable addresses here:
http://strategis.ic.gc.ca/epic/internet/inoca-bc.nsf/en/ca01506e.html .

You can also consult Industry Canada’s web site for more information here:
http://strategis.ic.gc.ca/epic/internet/inoca-bc.nsf/en/ca01726e.html.

Alberta
Alberta residents should contact the Alberta Motor Vehicle Industry Council (AMVIC) regarding complaints about the sale, lease and repair of motor vehicles. AMVIC is a not-for-profit, self-managed industry council delegated to license automotive businesses and investigate automotive complaints relating to the sale, lease and repair of motor vehicles under the Fair Trading Act and the Automotive Business Regulation.
Alberta Motor Vehicle Industry Council
Suite 303, 9945–50 Street
Edmonton Alberta T6A 0L4
Telephone: 780-466-1140
Investigations (toll-free): 1-877-979-8200
Licensing (toll-free): 1-877-979-8100
Fax: 780-462-0633
Website: www.amvic.org
Suite 205, Southland Tower
10655 Southport Road SW
Calgary Alberta T2W 4Y1
Telephone: 403-301-2744
Fax: 403-252-4636

 

Thankyou very much, Iceman.

 

Any time! If you're up this way, give me and shout and we'll hook up for a beer and a back country run!

 

Obviously US law does not apply in Canada.

However, there is another misconception in play here as well. The Magnusson-Moss warranty act does not say anything about the dealer telling you something. It restricts what the manufacturer may use to void a warranty. Contact Harley directly and notify them of what the dealer is trying to do. (Even without Magnusson-Moss in effect, since you are in Canada, it remains Harley-Davidson, not the dealer, who determines what is and is not covered by the warranty.)

The Magnusson-Moss Act also allows manufacturers to specify certain grades of oil, and, if no other manufacture meets those grading specifications, then a manufacturer actually can require that their own oil be used, but they can only mandate it based on those grading specifications, not by brand. So, if Harley publishes a certain specification for their oil that no other brand is certified to meet, then you would have to buy the Harley brand oil and it would not have to be provided for free. If other brands are certified to meet the standard and Harley still requires the use of Harley-branded oil, only then would they need to provide the oil for free.

 

There are only two dealers in Calgary---one a VERY long time dealer and if they told you using non HD oil voids the warranty, phone Deeleys in Vancouver and talk to the HD Customer Rep. and get this crap cleared up. the North side dealer shoud know better also--someone is blowing smoke up your butt
Terry in BC

 

how do they know what oil you use anyway? do they get all csi with it?