Best thing my salesperson did was followup.
She called to let me know status of my order.
Called to make sure everything was good a week later.
Called again a month later to make sure everything still was OK.

Made me feel like they appreciated my business, and I'll give it to them as long as they dont change.

They also 'put up' with me for nearly 2 weeks of nightly visits to make my decision and ask 128934809321480932840932842 questions.

One last great thing... when I am there, they know I just bought a bike, and aren't trying to cram a new one down my throat... unlike a certain dodge dealer where I take my truck for service. [:@]

 

Get ready to not have anytime to do the above mentioned activities anymore. I know that sales folks at my dealer are busy with a capital B, they don't get time do much riding because their always at the dealership. These guys pretty much work 6 days per week and 10 - 12 hour days, the majority of the riding they get in is riding to and from work. In this area they have to make hay while the sun shines because come November and December things slow down and don't pick back up until mid January, when the majority of your pay check is from comission you need to work like hell and then sock it away for the lean times.

 

There's been lots of advice good advice here. But one thing hasn't been said. You have to learn to close without being pushy. You've got to get the customer to commit and seal the deal. I don't know where you're at, but in most areas there quite a few dealers within a 60 to 90 mile radius. People will shop around and look for a long time. To turn them from looker to buyer without being a pain is tricky. I would buy a book or video on selling. Learn techniques like the "trial close" that lead the customer into the sale. Learn to read cues when the customer has made up their mind, and get them to fill out that credit report or put a deposit down, before they walk out and go to another dealer.

(can you tell I used to be in sales?)

Wally

 

Good luck Terry and Larry! (hmmmm do we have a Mo around?)

 

Be excited about your job, love your customers, listen, be sincerely interested.

When I bought by Dyna a few weeks back the first dealership I went had the bike but the sales guy did not seem real interested and his sincerity was wanting. I was like I had to ask him to tell me about the bike. I ended up going to a different dealer where a great guy named GC took care of me and did a fantastic job of going the extra mile. He got my business, my commission and since then he has sold 3 more bikes through referal from me. It pays to treat every customer as an opportunity to build a relationship and make a friend.

Sales is about relationships and trust. Lose either and you lose the customer.

 

My Salesman knows me. Did he know me before I stared coming in and drooling all over the bikes? Nope. But he knows my name, my bike, what I've done to the bike, knows my wife, knows her name.
He is always happy to see us when we drop in for soemthing or just to drool over the new bikes. He takes time to talk to us or if he is with someone that is drooling over bikes and asking questions he will SMILE and wave and have a brief comment to us and then without missing a beat he is back with his current customer.

On my deal he made sure I was aware of what was going on and what was going on with my bike. My bike got bumped back twice from the MoCo (they were busting their butts getting bikes out) but he called me and let me know what was going on and why. He introduced me to the rest of the dealership and darn near most of them know me by sight! (Same thing. Name, bike, wife)

All that results in one thing. I will be back. (Hell, I'm hardly away)

Is it butt kissing? Maybe, but I LIKE IT! [sm=smiley36.gif]

 

No, I will be in St.Pete at Jim's HD. I will be starting full time tomorrow. Thanks to everyone for your advise, and wish me luck for tomorrow.

 

GOOD LUCK LARRY

Let us know how your first day goes.

 

First thing all salemen have to do is sell themselfs. Be yourself, you either are or your not. Simple.

 

Cool


Maybe you'll give me a deal on a helicopter??? I have been wanting to try a new hobby this summer.