ORIGINAL: Jonny Cannon

Is this the same with every Harley-Davidson dealer? All I ever hear on this forum is people who have had grief with their dealer. I have the same story. I deal with the one in Kitchener, Ontario, because it is the only one near by. The next closest one for me that is easiest to get to is in London, and they're owned by the same people.

I can go into Kitchener Harley-Davidson and stand in an empty dealership for 1/2 hour before one of them even says anything to me. If I come in with the part numbers for what I want to order, there is some confusion between what I tell the parts guy & what he physically writes down, because they get it wrong. I even hand them a piece of paper with the correct numebrs, and they screw it up.

They are not friendly in the least, and do not want to help you whatsoever. I don't know even what the point is of this place. I have never in my 20 years of riding had a problem at any Jap dealership, whether I was a regular customer or not. Hell; I was just at GP Bikes in Ajax because a friend of mine was picking up some stuff - the salesman asked me if I needed help, and I told him I was just window shopping today. He sat and chatted with me the whole time I was there about Ducati stuff. I can walk into Performance Cycle in Cambridge and simply ask for product information, and the salespeople will take the time to help me out.

Why is it that with the most expensive, prestigious brands of vehicles, period, that are the Harley trademark, that you get such lousy service and treatment from any of them? The only time I have ever seen worse service after paying a high price for something that you get all screwed up, is when you purchase a new home.

Hence the reason I do all the work myself, and stick with ordering on-line. Dennis Kirk treats me well. Kuryakyn treats me well. HogPro treats me well.

That's my 2 cents rant for today. Guess I shouldn't have brought a thermos of coffee to work this evening.

Cannon