GOOD Dealers and Experiences
#761
#762
I want to publicly thank Chunky River Harley-Davidson in Maridian, MS.
My husband called yesterday from Interstate 20 about 50 miles from their shop. He had a flat tire. He could hardly get any reception so asked me to get assistance. I called HOG assistance, but they were taking way too long, so looked up any H-D shops in the area and found Chunky River.
Bob, the GM, was hitchin up the trailer as we were talking! He went out and got husband, put a new tire on, washed his bike and had him back on the road!
Thank you to Bob, Ron and all, at Chunky River Harley-Davidson.
My husband called yesterday from Interstate 20 about 50 miles from their shop. He had a flat tire. He could hardly get any reception so asked me to get assistance. I called HOG assistance, but they were taking way too long, so looked up any H-D shops in the area and found Chunky River.
Bob, the GM, was hitchin up the trailer as we were talking! He went out and got husband, put a new tire on, washed his bike and had him back on the road!
Thank you to Bob, Ron and all, at Chunky River Harley-Davidson.
Last edited by TwiggyAZ; 09-17-2008 at 10:26 PM.
#764
I took the Rider's Edge class last year at a HD in VA. I spent 4 days in the HD place looking at new bikes, talking to reps ... as did all the class participants. I went back a week later and the sales rep acted like he didn't know me and didn't have the time of day for a me (a woman? Did I look poor? What?) He finally ran a credit check and was going to "get back with me." HA! He left me several messages saying I "could afford any bike in the store."
Meanwhile, I had gone to the SOUTH RICHMOND, VIRGINIA HD STORE. Saw the bike I wanted and had it bought within an hour. Delivered the next day! I went back a few weeks later to buy a windshield and the guy recognized me and we had a nice coversation. And I have been back since with the same warm welcome. And the parts department was awesome when it came to questions/answers and getting a few parts! I now drive over an hour out of my way to give them my business instead of the one I pass enroute to and from work.
Meanwhile, I had gone to the SOUTH RICHMOND, VIRGINIA HD STORE. Saw the bike I wanted and had it bought within an hour. Delivered the next day! I went back a few weeks later to buy a windshield and the guy recognized me and we had a nice coversation. And I have been back since with the same warm welcome. And the parts department was awesome when it came to questions/answers and getting a few parts! I now drive over an hour out of my way to give them my business instead of the one I pass enroute to and from work.
#765
I took the Rider's Edge class last year at a HD in VA. I spent 4 days in the HD place looking at new bikes, talking to reps ... as did all the class participants. I went back a week later and the sales rep acted like he didn't know me and didn't have the time of day for a me (a woman? Did I look poor? What?) He finally ran a credit check and was going to "get back with me." HA! He left me several messages saying I "could afford any bike in the store."
Meanwhile, I had gone to the SOUTH RICHMOND, VIRGINIA HD STORE. Saw the bike I wanted and had it bought within an hour. Delivered the next day! I went back a few weeks later to buy a windshield and the guy recognized me and we had a nice coversation. And I have been back since with the same warm welcome. And the parts department was awesome when it came to questions/answers and getting a few parts! I now drive over an hour out of my way to give them my business instead of the one I pass enroute to and from work.
Meanwhile, I had gone to the SOUTH RICHMOND, VIRGINIA HD STORE. Saw the bike I wanted and had it bought within an hour. Delivered the next day! I went back a few weeks later to buy a windshield and the guy recognized me and we had a nice coversation. And I have been back since with the same warm welcome. And the parts department was awesome when it came to questions/answers and getting a few parts! I now drive over an hour out of my way to give them my business instead of the one I pass enroute to and from work.
#766
Longhorn HD, Grand Prairie, TX
I've got to cast a vote for Longhorn HD in Grand Prairie, TX. I recently purchased a 2002 Road King from them and the whole looking/sales process went great but shame on me I didn't test the cruise control before I signed the paperwork. I took it in this week to be fixed fully expecting to pay the $50 deductable on my extended warranty. Without anything more than a passing comment about just picking it up about 3 weeks ago the service guys said they’d take care of it.
Also my wife bought a new pair of HD gloves to use during a rider safety course and she noticed that the stitching in one small spot seemed to be giving way. Even after wearing them all weekend she took them back and the MotorClothes manager said she’d order her a replacement pair right away since they had no more in stock.
We’re early in our relationship but as for me they’re 3 for 3.
Also my wife bought a new pair of HD gloves to use during a rider safety course and she noticed that the stitching in one small spot seemed to be giving way. Even after wearing them all weekend she took them back and the MotorClothes manager said she’d order her a replacement pair right away since they had no more in stock.
We’re early in our relationship but as for me they’re 3 for 3.
#768
Join Date: Dec 2007
Location: Lake City, Florida (Native)
Posts: 9,255
Received 280 Likes
on
215 Posts
Didn't read every post but just want to say St Augustine HD in FL deserves recognition in this Thread although are 3 Dealers closer by to me.. These guys and gals go all out and are top notch in sales and service as well... How Many dealers do you know that post Out the Door Stickers rather than stack things all up add this and that to what makes the Sales Price about 3/4 of the total... These Guys do..
Last edited by JayStronghawk; 09-27-2008 at 05:23 AM.
#769
Kudos to West Virginia Harley Davidson (Charleston)
There are so many posts slamming dealer / stealers for what they do or don't do. Here's one experience with a great dealership.
My shift linkage broke this past Saturday about 150 miles from home. I always carry zip ties so in a few minutes I was back on the road being very gentle with the left foot. I called WV Harley on Tuesday morning (service closed on Monday) and they said just bring it on in. I brought it in this morning expecting to wait an hour or so before they could even get to it but before I could walk around the showroom twice, Johnny, the Service Mgr. came up to me and said I'm good to go. The shift rod had been replaced.
The reason I'm posting this is because that is how I'm treated every single time I come into the dealership. Now, other than the fact that I bought my bike from them, I'm really a nobody so I'm making a very educated and informed guess that that's how they treat everyone.
My shift linkage broke this past Saturday about 150 miles from home. I always carry zip ties so in a few minutes I was back on the road being very gentle with the left foot. I called WV Harley on Tuesday morning (service closed on Monday) and they said just bring it on in. I brought it in this morning expecting to wait an hour or so before they could even get to it but before I could walk around the showroom twice, Johnny, the Service Mgr. came up to me and said I'm good to go. The shift rod had been replaced.
The reason I'm posting this is because that is how I'm treated every single time I come into the dealership. Now, other than the fact that I bought my bike from them, I'm really a nobody so I'm making a very educated and informed guess that that's how they treat everyone.
Last edited by jbphoto; 09-24-2008 at 12:06 PM. Reason: corrected service days closed
#770
Just wanted to add another kudo for American Eagle in Corinth, TX. Skully was a great guy to deal with. Tried hard to push new pipes, SERT, Maintenance package, etc., but not too bad. I figure he's got to make a livin'. Everything AE sells is at MSRP, which is less than most of the dealers I spoke with in the Dallas area.