GOOD Dealers and Experiences
#2722
09-21-2021, 04:40 PM
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tmac00333 (09-22-2021)
#2723
09-21-2021, 09:10 PM
Tourer
J and j cycles in Massillon Ohio, I’ve bought three times there’s and every time other dealers tell me they can’t match or come close. Great place that’s worth a look if your in Ohio
https://jandjcycle.com/
https://jandjcycle.com/
#2724
10-22-2021, 09:56 PM
Advanced
#2725
10-24-2021, 09:16 AM
Moderator
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NCBlackline13 (10-24-2021)
#2726
10-29-2021, 09:53 AM
Road Warrior
J and j cycles in Massillon Ohio, I’ve bought three times there’s and every time other dealers tell me they can’t match or come close. Great place that’s worth a look if your in Ohio
https://jandjcycle.com/
https://jandjcycle.com/
#2727
11-05-2021, 12:36 PM
Club Member
Sooooooo...I was trying out one of the new techniques to lift my dreadnought '16 FLHTK by the handlebars. Well I pulled off the end cap on my right side heated grip. Popped in back on without a problem. Or so I thought. The end cap (less than $3 from HD) snaps into a ring on the grip. I ordered two, not knowing I was missing the plastic ring it snaps into.
Well the ring is a "non-servicable part" that I subsequently lost.
HD wants you to buy the whole grip at over $114!
Well my dealer's Chrome Specialist (parts guy) walks back into the shop and finds me a take off grip. AT NO CHARGE!
This is Performance HD in Syracuse, NY.
Well the ring is a "non-servicable part" that I subsequently lost.
HD wants you to buy the whole grip at over $114!
Well my dealer's Chrome Specialist (parts guy) walks back into the shop and finds me a take off grip. AT NO CHARGE!
This is Performance HD in Syracuse, NY.
The following users liked this post:
Ohiobellboy (11-10-2021)
#2728
12-27-2021, 09:08 AM
Road Master
I had my bike in for service about 5 weeks before a bike rally, long trip. Two things. One was a problem - had to be addressed. The other was "high mileage service, while-it-was-there" kinda thing. I was quite clear about when I needed my bike ready. Bottom line, the dealer mixed up my appointment and when I called to see if it was completed, they told me no and that appointment was the following week. Strike #1. So then, after all that, I had to wait on parts. I get that. No one can control that - especially these days.
Long story short, I was leaving on a Wednesday and I had not heard anything in weeks, so I stopped by that Monday to see what's what. They told me they already HAD received the part but probably wouldn't get it done by Tuesday. Again, I was clear a month earlier about my dates. Strike #2. Anyway, I reserved a Heritage rental as a backup. Initially they quoted me the street price. Then they said they would run the rental "through the service department" to get a discount. When I stopped by Wednesday, my bike, of course, was not ready so I took the rental. I paid for it, but they took the cost off my service cost. Essentially it was a free 5 day rental.
Yes they messed up and they admitted that. I was not a jerk at any time about it. But they made it right and kept me as a customer. That is good service.
SVHD in Harrisburg PA
I was stressed and annoyed about the whole situation but for many reasons, I did NOT want to burn any bridges or be THAT customer. But they admitted they made mistakes and ultimately made it right.
Long story short, I was leaving on a Wednesday and I had not heard anything in weeks, so I stopped by that Monday to see what's what. They told me they already HAD received the part but probably wouldn't get it done by Tuesday. Again, I was clear a month earlier about my dates. Strike #2. Anyway, I reserved a Heritage rental as a backup. Initially they quoted me the street price. Then they said they would run the rental "through the service department" to get a discount. When I stopped by Wednesday, my bike, of course, was not ready so I took the rental. I paid for it, but they took the cost off my service cost. Essentially it was a free 5 day rental.
Yes they messed up and they admitted that. I was not a jerk at any time about it. But they made it right and kept me as a customer. That is good service.
SVHD in Harrisburg PA
I was stressed and annoyed about the whole situation but for many reasons, I did NOT want to burn any bridges or be THAT customer. But they admitted they made mistakes and ultimately made it right.
Last edited by bduds65; 12-27-2021 at 11:00 AM.
The following users liked this post:
grifmeister (01-22-2022)
#2729
12-27-2021, 09:19 AM
Grand HDF Member
I had my bike in for service about 5 weeks before a bike rally, long trip. Two things. One was a problem - had to be addressed. The other was "high mileage service, while-it-was-there" kinda thing. I was quite clear about when I needed my bike ready. Bottom line, the dealer mixed up my appointment and when I called to see if it was completed, they told me no and that appointment was the following week. Strike #1. So then, after all that, I had to wait on parts. I get that. No one can control that - especially these days.
Long story short, I was leaving on a Wednesday and I had not heard anything in weeks, so I stopped by that Monday to see what's what. They told me they already HAD received the part but probably wouldn't get it done by Tuesday. Again, I was clear a month earlier about my dates. Strike #2. Anyway, I reserved a Heritage rental as a backup. Initially they quoted me the street price. Then they said they would run the rental "through the service department" to get a discount. When I stopped by Wednesday, my bike, of course, was not ready so I took the rental. I paid for it, but they took the cost off my service cost. Essentially it was a free 5 day rental.
Yes they messed up and they admitted that. I was not a jerk at any time about it. But they made it right and kept me as a customer. That is good service.
SVHD in Harrisburg PA
I was stressed and annoyed about the whole situation but for many reasons, I did NOT want to burn any bridges or be THAT customer. But they admitted they made a mistakes and ultimately made it right.
Long story short, I was leaving on a Wednesday and I had not heard anything in weeks, so I stopped by that Monday to see what's what. They told me they already HAD received the part but probably wouldn't get it done by Tuesday. Again, I was clear a month earlier about my dates. Strike #2. Anyway, I reserved a Heritage rental as a backup. Initially they quoted me the street price. Then they said they would run the rental "through the service department" to get a discount. When I stopped by Wednesday, my bike, of course, was not ready so I took the rental. I paid for it, but they took the cost off my service cost. Essentially it was a free 5 day rental.
Yes they messed up and they admitted that. I was not a jerk at any time about it. But they made it right and kept me as a customer. That is good service.
SVHD in Harrisburg PA
I was stressed and annoyed about the whole situation but for many reasons, I did NOT want to burn any bridges or be THAT customer. But they admitted they made a mistakes and ultimately made it right.
#2730
01-02-2022, 11:46 AM
Road Warrior
Sooooooo...I was trying out one of the new techniques to lift my dreadnought '16 FLHTK by the handlebars. Well I pulled off the end cap on my right side heated grip. Popped in back on without a problem. Or so I thought. The end cap (less than $3 from HD) snaps into a ring on the grip. I ordered two, not knowing I was missing the plastic ring it snaps into.
Well the ring is a "non-servicable part" that I subsequently lost.
HD wants you to buy the whole grip at over $114!
Well my dealer's Chrome Specialist (parts guy) walks back into the shop and finds me a take off grip. AT NO CHARGE!
This is Performance HD in Syracuse, NY.
Well the ring is a "non-servicable part" that I subsequently lost.
HD wants you to buy the whole grip at over $114!
Well my dealer's Chrome Specialist (parts guy) walks back into the shop and finds me a take off grip. AT NO CHARGE!
This is Performance HD in Syracuse, NY.