Warranty Service Denied- Advice Please
#31
RE: Warranty Service Denied- Advice Please
ORIGINAL: Ihookmup
A while after that, he mentioned that he had a sample of the gas that I could take to get tested. HMmm.... why didn't he mention that first? How hard is it to put some water in gas, and then say it came out of the tank right?
Thanks again!
A while after that, he mentioned that he had a sample of the gas that I could take to get tested. HMmm.... why didn't he mention that first? How hard is it to put some water in gas, and then say it came out of the tank right?
Thanks again!
I hope you can get it covered. And being that no one authorized any repair, I think you have a good shot at at least getting that removed.
#32
RE: Warranty Service Denied- Advice Please
If you did not authorize the repair.....you DO NOT have to pay. Have them take off the new air filter....put the old one back on and give you back the bike. There is no way that once it was determined that the problem was bad fuel and not covered by the original manufacturers warranty that they should have continued on with the work with out at the very least a verbal consent from the owner.
I would go directly down there and demand my bike back......if they refuse to give it to you call the law....THEIR only recourse at that point would be to take you to small claims.
Just make 100% sure you have read every piece of paperwork that you did sign.....looking for some sort of "pre authorization" for service.........if you dont see anything like that.....go get the bike and take it home ASAP or sooner!!!!
I would go directly down there and demand my bike back......if they refuse to give it to you call the law....THEIR only recourse at that point would be to take you to small claims.
Just make 100% sure you have read every piece of paperwork that you did sign.....looking for some sort of "pre authorization" for service.........if you dont see anything like that.....go get the bike and take it home ASAP or sooner!!!!
#33
RE: Warranty Service Denied- Advice Please
Now I believe you know why I would not even consider purchasing a Triumph, 45 years ago maybe, since then nothing but junk has come out of them, get a lawyer, and return that piece of S**t.
#34
RE: Warranty Service Denied- Advice Please
To avoid a"mechanic's lien" from becoming a "lien sale", I would suggest retrieving the bike, even if you must pay under protest. If you had simply written the check while protesting and taken the bike, you could have gone straight to the bank and stopped payment, making them pursue the money.They likely won't take a check now!
As it is now, they are holding your bike for ransom over a repair that is way overpriced, unauthorized, andthat maybe didn't fix the problem.
Always best to pay by check under protest and then stop payment so that you have custody of the bike, the funds, and the faulty parts, and can test the repair. It's not a crime if there is a legit dispute!The small claims thing is then their burden instead of yours and they will have to justify their charges to a court to win!
As it is now, they are holding your bike for ransom over a repair that is way overpriced, unauthorized, andthat maybe didn't fix the problem.
Always best to pay by check under protest and then stop payment so that you have custody of the bike, the funds, and the faulty parts, and can test the repair. It's not a crime if there is a legit dispute!The small claims thing is then their burden instead of yours and they will have to justify their charges to a court to win!
#36
RE: Warranty Service Denied- Advice Please
ORIGINAL: cardoctor
my buddy has a yamaha outboard. in sept 06 boat wouldnt run over 3500 rpms
even though he had warranty the dont cover fuel filter issues seems as though the
ethanol is causing the filter to fail and blocking the fuel system.june 07 same problem another $500.00
my buddy has a yamaha outboard. in sept 06 boat wouldnt run over 3500 rpms
even though he had warranty the dont cover fuel filter issues seems as though the
ethanol is causing the filter to fail and blocking the fuel system.june 07 same problem another $500.00
DING! DING! DING! WE HAVE A WINNER
maybe.......
I'm surprise no else has brought up ethanol. It is common knowledge in the dirtbike world that gas left in the carb for as littleas a week can can gunk up the float chambers and float valve. I put fresh gas in my suzuki 4 stroke dirtbike and a week later the float needle valve was covered with white gunk. The ethanol evaporates very easy and leaves behind a white powder/gunk and everything insidethe carb stops moving. This is not a problem in 2 stroke dirtbikes because the gas is mixed with oil. all my buds with 4 stroke dirtbikes now ad stabile to the gas which solves the ethanol problem. not sure if this is what ails your trumpet but gas can definitly go bad in 2 weeks!!! it seems to affect different carbs differently. no problems for fuel injected motors
#37
RE: Warranty Service Denied- Advice Please
I hope you get this resolved. I hate stealers, I mean dealers who treat their customers that way. It goes to show you how bad these guys can get. Good luck. Keep us posted.
#38
RE: Warranty Service Denied- Advice Please
Resolution:
First off, I would like to give a big thanks to everyone for all of there assistance.
The dealer said that the warranty service was denied, and told us to come in to work something out.
They were "gracious" enough to offer one hour of labor off of the price bringing the total to $415.00
I told them that they weren't thinking along the same lines as myself, and they said, "if you don't want to pay anything then don't". I then explained to them, that I wasn't looking for a hand-out or trying to get free undeserved service, but that I felt the entire situation was handled improperly. From there nothing secretary arguing with me to failure to notify me of an estimate... I told them I was going to pay $350 and not a dime more. They took it, and we brought the bike home last night. Lesson learned... In Florida, even if a friend drops off your bike for service. By law he can only sign to allow diagnostic work to be done on said bike. They HAVE to call the owner, and give a quote.... Hope this helps... and Thanks again!
First off, I would like to give a big thanks to everyone for all of there assistance.
The dealer said that the warranty service was denied, and told us to come in to work something out.
They were "gracious" enough to offer one hour of labor off of the price bringing the total to $415.00
I told them that they weren't thinking along the same lines as myself, and they said, "if you don't want to pay anything then don't". I then explained to them, that I wasn't looking for a hand-out or trying to get free undeserved service, but that I felt the entire situation was handled improperly. From there nothing secretary arguing with me to failure to notify me of an estimate... I told them I was going to pay $350 and not a dime more. They took it, and we brought the bike home last night. Lesson learned... In Florida, even if a friend drops off your bike for service. By law he can only sign to allow diagnostic work to be done on said bike. They HAVE to call the owner, and give a quote.... Hope this helps... and Thanks again!
#39
RE: Warranty Service Denied- Advice Please
I'm happy if you are happy. Glad everything worked out.
ps how is the bike running now?
ps how is the bike running now?
ORIGINAL: Ihookmup
Resolution:
First off, I would like to give a big thanks to everyone for all of there assistance.
The dealer said that the warranty service was denied, and told us to come in to work something out.
They were "gracious" enough to offer one hour of labor off of the price bringing the total to $415.00
I told them that they weren't thinking along the same lines as myself, and they said, "if you don't want to pay anything then don't". I then explained to them, that I wasn't looking for a hand-out or trying to get free undeserved service, but that I felt the entire situation was handled improperly. From there nothing secretary arguing with me to failure to notify me of an estimate... I told them I was going to pay $350 and not a dime more. They took it, and we brought the bike home last night. Lesson learned... In Florida, even if a friend drops off your bike for service. By law he can only sign to allow diagnostic work to be done on said bike. They HAVE to call the owner, and give a quote.... Hope this helps... and Thanks again!
Resolution:
First off, I would like to give a big thanks to everyone for all of there assistance.
The dealer said that the warranty service was denied, and told us to come in to work something out.
They were "gracious" enough to offer one hour of labor off of the price bringing the total to $415.00
I told them that they weren't thinking along the same lines as myself, and they said, "if you don't want to pay anything then don't". I then explained to them, that I wasn't looking for a hand-out or trying to get free undeserved service, but that I felt the entire situation was handled improperly. From there nothing secretary arguing with me to failure to notify me of an estimate... I told them I was going to pay $350 and not a dime more. They took it, and we brought the bike home last night. Lesson learned... In Florida, even if a friend drops off your bike for service. By law he can only sign to allow diagnostic work to be done on said bike. They HAVE to call the owner, and give a quote.... Hope this helps... and Thanks again!
#40
RE: Warranty Service Denied- Advice Please
ORIGINAL: Ihookmup
We still have not picked up the bike, they called us ten mins. before they closed. The mech manager asked what I wanted to do, and I told him I wasn't sure, but may be seeking legal council. A while after that, he mentioned that he had a sample of the gas that I could take to get tested. HMmm.... why didn't he mention that first? How hard is it to put some water in gas, and then say it came out of the tank right? I know she only puts 91 octane in the tank, as for the brand of gas, she doesn't remember. Sounds like I'll be paying for iteven though they didn't call to clear the work with us after saying that they would. After hearing $500 I would have picked the bike up, and done it myself, or had it done elsewhere.
Thanks for all of the advise, and experience...I guess the only thing that Ihave to stand on is the fact that they never called, and just did the work. Does anybody know if that's legal?
Thanks again!
We still have not picked up the bike, they called us ten mins. before they closed. The mech manager asked what I wanted to do, and I told him I wasn't sure, but may be seeking legal council. A while after that, he mentioned that he had a sample of the gas that I could take to get tested. HMmm.... why didn't he mention that first? How hard is it to put some water in gas, and then say it came out of the tank right? I know she only puts 91 octane in the tank, as for the brand of gas, she doesn't remember. Sounds like I'll be paying for iteven though they didn't call to clear the work with us after saying that they would. After hearing $500 I would have picked the bike up, and done it myself, or had it done elsewhere.
Thanks for all of the advise, and experience...I guess the only thing that Ihave to stand on is the fact that they never called, and just did the work. Does anybody know if that's legal?
Thanks again!