Last Monday, July 1st I ordered Pro-Action shocks directly from their website. I received a reply stating:
"On Mon, Jul 1, 2024 at 2:51 PM Rider Support <info@pro-action.biz> wrote:
Got your order. I am waiting on a few parts. Should be here next week. Should ship by the end of next week.
Thank you!"
Since then I have not heard **** from them. I'm very disappointed and upset. I was going to order the Progressive 990 with Remote Reserve and would have had them already. I'm leaving on a 2000+ mile trip on July 22nd or 23rd. I really want time to install the shocks and be able to put on a few hundred miles to know if they were the shocks for me.
I sent them an email real early Friday morning and haven't heard anything. Going on to their website, I see that they are closed Fri, Sat & Sun. I'm beyond frustrated and going into the pissed off stage. I don't care how good everyone says that their shocks are. I'm the guy who doesn't put up with shitty customer service. A quick email or phone call does wonders in my book.
Entitled boomers are so entertaining when they don’t get their way.
This isn’t Amazon. You’re getting custom tailored parts for you. Chill the hell out.
This. They don’t just pull their ohlins or progressives off a shelf already boxed. PA builds your shocks to your specifications. They’re dialed in on those things you tell them and they are on call to help make your final adjustments on your bike. And if you’re not comfortable doing that, and nearby, they will set up for you. Ride in and ride out. No better suspension vendor/manufacturer out there. My humble opinion. My .02 Cheers!
They are so easy to talk to. George’s wife Julie usually answers the phone. She is a very sweet lady that knows the business and is very helpful. You can ask for George and usually he is setting up new shocks. Worst case he will call you back quickly, or if DJ is available he is a suspension wizard.
I know they had an issue a year or two back with a vendor late on parts. It happens. I wish I had a dollar for every missed ship date my company has had in the last four year. We could all retire!
Pick up the phone and call them. They take pride in their product and I have had excellent service from them over the years.
Get George to tell you why Pro-Action is so good. This guy knows his stuff.
For me and the Carolina Girl it is Pro-Action only!
Last edited by Cosmic Razorback; 07-13-2024 at 07:53 AM.
so why would you wait until just 3 weeks before a road trip before even ordering new shocks? especially something that is not just pulled off a shelf. never make a major change just before a trip. you've got to give it time to make sure that no issues will pop up when you're 1000 miles away from home.
Next, like I said, an email to let the customer know that something that they ordered for was still not shipped would have helped.
And, Entitled? Far from it, I've worked for everything, nothing was ever given to me. I'm currently retired on a fixed income. I'm 68 and started working when I was 12 years old. And while working 10 hr days at GM, I also had a homebased computer business where I built and repaired computers as well as did networking. I did that from 1995-2003 and had to close because my mother was dying. I then retired from GM in 2006 and drove a big truck for another 15 years.
07-13-2024, 07:38 AM
